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EDUCAUSE Library Items for IT Communications

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Against All Odds: A Case Study of ITIL Adoption at Rice University: October 15, 2010 | A session at the EDUCAUSE 2010 Annual Conference
Without hiring consultants, changing our org chart, or investing in massive training, we implemented ITIL processes and experienced significant ROI. We will share the tricks we used to rally the su…
Communicating Effectively to Faculty about Information Security: July 14, 2010

Developing an awareness strategy for college or university faculty can be a daunting task. The keys to reaching this diverse group of influential individuals are unique to each campus. Below are …
If You Twitter, Will They Come?: June 24, 2010

Key Takeaways Despite the widespread popularity of online social networking services such as Facebook and Twitter, many students exhibit a reluctance to include faculty in their social netw…
Social Media and Strategic Communications: Forming a New Partnership in a New Medium: June 3, 2010 | A session at the EDUCAUSE Southeast Regional Conference 2010
With the recent explosion of social media platforms such as YouTube, Facebook, and Twitter, IT professionals often find themselves in the middle of communications discussions. The current funding c…
University 2.0: Online Collaboration Tool for Document Sharing on Campus: June 3, 2010 | A session at the EDUCAUSE Southeast Regional Conference 2010
Providing accurate and up-to-date technology documentation and resources to support a technology-rich environment can be a daunting challenge, especially when support is provided by multiple techno…
Effective IT Communication Channels: February 18, 2010 | A session at the EDUCAUSE Southwest Regional Conference 2010
Communication between IT groups and individuals is critical to the success of the organization as a whole. Likewise, IT divisions will fail in their mission to support teaching, learning, and resea…
Managing Expectations Through an IT Crisis: February 17, 2010 | A session at the EDUCAUSE Southwest Regional Conference 2010
IT announcements may be well received when all systems are running smoothly, but how do you manage customer expectations during an outage or technology crisis? Rice University's IT division ha…
Seminar 2 - How to Really Listen to Your Customers and Others PLEASE NOTE: Separate registration and fee is required to attend this seminar.: February 17, 2010 | A session at the EDUCAUSE Southwest Regional Conference 2010
We've all experienced situations in which what was said during a conversation was not heard by everyone in the same way. Communication is a two-way channel, but listening is actually more impo…
The Many Benefits of Cultivating Community Among IT Staff in Decentralized Organizations: January 13, 2010 | A session at the EDUCAUSE Mid-Atlantic Regional Conference 2010
Today, budgets are increasingly tight and the need for technical training is increasingly vital. While there are common problems and needs among units, the decentralized nature of the university en…
Good Communication: The Other Social Network for Successful IT Organizations: October 30, 2009

© 2009 Lisa Trubitt and Jeff Overholtzer. The text of this article is licensed under the Creative Commons Attribution-Noncommercial-Share Alike 3.0 License ( http://creativecommons.org/licenses…

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