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EDUCAUSE Library Items for IT Communications

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The Many Benefits of Cultivating Community Among IT Staff in Decentralized Organizations: January 13, 2010 | A session at the EDUCAUSE Mid-Atlantic Regional Conference 2010
Today, budgets are increasingly tight and the need for technical training is increasingly vital. While there are common problems and needs among units, the decentralized nature of the university en…
Good Communication: The Other Social Network for Successful IT Organizations: October 30, 2009

© 2009 Lisa Trubitt and Jeff Overholtzer. The text of this article is licensed under the Creative Commons Attribution-Noncommercial-Share Alike 3.0 License ( http://creativecommons.org/licenses…
Facing the Music: October 29, 2008 | A session at the EDUCAUSE 2008 Annual Conference
The music and video file-sharing debate has created unprecedented political and public relations challenges for higher education, with IT leaders in the middle of the crossfire. This session will e…
Making Progress: Measurement, Collaboration, and Communication: November 5, 2009 | A session at the EDUCAUSE 2009 Annual Conference
Technology to support the campus mission and community is vital. At Baylor, a renewed culture of assessment and continuous improvement and new IT leadership have led to more measurement and greater…
Attaining the Vision: Enterprise-Wide Expansion of CRM: November 4, 2009 | A session at the EDUCAUSE 2009 Annual Conference
Contrary to traditional CRM implementations managing communications, uOttawa has expanded the technology to an enterprise-wide vision of service throughout the student life cycle. This session will…
Seminar 09P - How to Really Listen to Your Customers: November 3, 2009 | A session at the EDUCAUSE 2009 Annual Conference
Hearing isn't listening. Instead of "Can you hear me now?" we should be asking "Are you listening now?" Why? Because problem solving begins with problem identification, whi…
Gaining a New Perspective: The Advantages of IT Professionals Podcasting: November 5, 2009 | A session at the EDUCAUSE 2009 Annual Conference
As IT departments continue to grow in complexity, podcasts offer a unique way of distributing information about the status of projects as well as growing relationships with staff within the departm…
Spreading the Word: Messaging and Communications in Higher Education Roadmap: March 31, 2009

This ECAR roadmap synthesizes the important issues and recommended actions drawn from the 2009 ECAR research study, Spreading the Word: Messaging and Communications in Higher Education Roadmap, b…
Bridging the Gap: Creating Communication Conduits Between Faculty and IT: March 11, 2009 | A session at the NERCOMP Annual Conference 2009
This session will present a case study of the planning, launch, and pilot-year evaluations of the Tufts Faculty IT Liaison Program, which was created to provide a systematic mechanism of communicat…
Making Progress: Measurement, Collaboration, and Communication: February 25, 2009 | A session at the EDUCAUSE Southwest Regional Conference 2009
Technology is vital to support the campus mission and community. With a renewed culture of assessment and continuous improvement and with new executive IT leadership, Baylor has been working in the…

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