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EDUCAUSE Library Items for IT Communications

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Facing the Music: October 29, 2008 | A session at the EDUCAUSE 2008 Annual Conference
The music and video file-sharing debate has created unprecedented political and public relations challenges for higher education, with IT leaders in the middle of the crossfire. This session will e…
Making Progress: Measurement, Collaboration, and Communication: November 5, 2009 | A session at the EDUCAUSE 2009 Annual Conference
Technology to support the campus mission and community is vital. At Baylor, a renewed culture of assessment and continuous improvement and new IT leadership have led to more measurement and greater…
Attaining the Vision: Enterprise-Wide Expansion of CRM: November 4, 2009 | A session at the EDUCAUSE 2009 Annual Conference
Contrary to traditional CRM implementations managing communications, uOttawa has expanded the technology to an enterprise-wide vision of service throughout the student life cycle. This session will…
Seminar 09P - How to Really Listen to Your Customers: November 3, 2009 | A session at the EDUCAUSE 2009 Annual Conference
Hearing isn't listening. Instead of "Can you hear me now?" we should be asking "Are you listening now?" Why? Because problem solving begins with problem identification, whi…
Gaining a New Perspective: The Advantages of IT Professionals Podcasting: November 5, 2009 | A session at the EDUCAUSE 2009 Annual Conference
As IT departments continue to grow in complexity, podcasts offer a unique way of distributing information about the status of projects as well as growing relationships with staff within the departm…
Spreading the Word: Messaging and Communications in Higher Education Roadmap: March 31, 2009

This ECAR roadmap synthesizes the important issues and recommended actions drawn from the 2009 ECAR research study, Spreading the Word: Messaging and Communications in Higher Education Roadmap, b…
Bridging the Gap: Creating Communication Conduits Between Faculty and IT: March 11, 2009 | A session at the NERCOMP Annual Conference 2009
This session will present a case study of the planning, launch, and pilot-year evaluations of the Tufts Faculty IT Liaison Program, which was created to provide a systematic mechanism of communicat…
Making Progress: Measurement, Collaboration, and Communication: February 25, 2009 | A session at the EDUCAUSE Southwest Regional Conference 2009
Technology is vital to support the campus mission and community. With a renewed culture of assessment and continuous improvement and with new executive IT leadership, Baylor has been working in the…
IT Communications: October 30, 2008 | A session at the EDUCAUSE 2008 Annual Conference
This group addresses the challenge that IT professionals and organizations face in communicating strategically and clearly to user communities, to internal and external constituencies, to campus le…
Seminar 2 - Understanding Communications: A Key to Effective Leadership PLEASE NOTE: Separate registration and fee are required to attend this seminar.: June 2, 2008 | A session at the EDUCAUSE Southeast Regional Conference 2008
Understanding communications and developing good communication skills are critical to effective leadership and success across organizations. What styles of interaction are most comfortable for you?…

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