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Technology on a campus is ubiquitous; the challenge is no longer getting people to use the technology, but finding ways for institutions to use it effectively. IT leaders in higher education need to focus on how the use of their IT services can help in reducing costs, enhancing productivity and helping their institution’s non-IT higher education leaders better understand the value and relevance of IT to their areas.
Articles, Papers, Portals, and Reports
EDUCAUSE, with the help of a Lumina Foundation grant, will be pursuing Higher Education IT Assessment and Benchmarking Projects in 2014.
The NACUBO/EDUCAUSE Working Group on Administrative Services and Systems, February 2014. This working group final report identified a broad set of proposals that EDUCAUSE and NACUBO might pursue to drive greater administrative cost-effectiveness across higher education.
The CIO-CBO Partnership, EDUCAUSE Review Online, January 2014. John Walda of NACUBO suggests that some of the basic issues of campus information technology are getting lost. Presidents need to a better understanding of IT issues or they will find it difficult to collaborate with their CIOs.
Five Questions Presidents Should Ask Their CIOs, EDUCAUSE Review Online, December 2013. To provide a framework that presidents and CIOs can use to discuss technology, the authors queried a number of presidents, CIOs, and other institutional leaders and identified five basic IT questions that presidents should ask their CIOs.
Good BI Governance is Just Good Business, EDUCAUSE Review Online, December 2013. Business intelligence success is contingent on three key concepts: the nature and drivers of BI, the quality of the BI governance model, and the operating culture in higher education.
The 4Rs of Metric System Design, EDUCAUSE Review Online, September 2013. When annual service satisfaction survey scores for students, faculty, and employees is less than 50 percent and descending, significant change and process improvement are required. This was the challenge facing the Yale University CIO, and the impetus for a new metric design and service improvement plan. This case study shares one of the initiatives implemented to address this challenge.
Five Guidelines for Instituting IT Value Measurement, ECAR Research Bulletin, November 2012. This bulletin outlines five recommendations to help advise IT leaders and others when implementing their own IT value measurement initiatives.
Presentations and Seminars
What Does Analytics Mean for Higher Education?, EDUCAUSE Sprint, July 2012. Hear what analytics means for higher education and IT from experienced leaders. Preview the results of a nationwide survey of analytics in higher education. Learn about the “big questions” analytics raises.
But Is It Quality?, EDUCAUSE Annual Conference, Eaton, October 2013. While information technology is a primary driver of innovation, its ultimate role and effectiveness also rests on our willingness to focus on some familiar yet important questions.
EDUCAUSE Now: - #37 - 1) IT Helping Higher Ed Be More Nimble 2) Interview with Leah Lang, Service and Metrics Analyst, March 2011. We ask the question to several higher education IT leaders: How can IT help higher education become more nimble?
Why IT Matters: A President’s Perspective on Technology and Leadership, EDUCAUSE Annual Conference Podcast, Hrabowski, November 2008. This talk focuses on a presidential view of why IT does matter and how aspiring IT leaders can work with presidents to help their campuses innovate and succeed in addressing these important issues.
Library Items on this Topic
EDUCAUSE Library Items for IT Effectiveness
- 2014 Student and Faculty Technology Research Studies
August 18, 2014
EDUCAUSE Technology Research in the Academic Community This research can catalyze conversations among IT professionals about how to better serve their constituents; among institutional leaders…
- Managing Data Risk in Student Success Systems: EDUCAUSE IPAS Summit Report
February 12, 2014
Student success has come into sharp focus for higher education. New models have emerged in response to outcome-based funding at the state level and a completion agenda at the national lev…
- Podcast: Tom Zeller on Dramatic Changes in Higher Ed IT
July 11, 2012
Tom Zeller has over 30 years of higher education IT experience. His current role as Senior Technology Analyst in the Applied Technology Laboratory at Indiana University involves projects in e…
- Rethinking Higher Education Business Models
March 28, 2012
Information technology has long been seen as a major key to meeting this challenge, but the results thus far have been disappointing. In this brief, the authors argue that the fault is not with …
- IT Compliance Framework for Institutions of Higher Ed
April 16, 2013
A session at the Security Professionals Conference
Institutions of higher education are increasingly expected to comply with various regulatory requirements specifically focused at data privacy and protection. Sometimes there could be overlap in ef…
- Defend IT: Security by Example - Book Review
January 1, 2005
Recommended Reading Defend IT: Security by Example Ajay Gupta and Scott Laliberte Addison Wesley Professional, 2004 $34.99 (paper), 384 pp. ISBN 0-321-19767-4 …
- Creating a Collaborative Information Technology Environment for Higher Education
January 1, 2002
Fuchs discusses the impediments to collaboration as well as remarkable current efforts that might point the way to the future of information technology in higher education. He indicates that "…
- Podcast: The Big Brother Dilemma
June 11, 2008
This podcast features a 50 minute keynote address from the EDUCAUSE 2008 Enterprise Conference. The speech, " The Big Brother Dilemma ," is by Gregory A. Jackson , Vice President &…