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Technology on a campus is ubiquitous; the challenge is no longer getting people to use the technology, but finding ways for institutions to use it effectively. IT leaders in higher education need to focus on how the use of their IT services can help in reducing costs, enhancing productivity and helping their institution’s non-IT higher education leaders better understand the value and relevance of IT to their areas.
Articles, Papers, Portals, and Reports
EDUCAUSE, with the help of a Lumina Foundation grant, will be pursuing Higher Education IT Assessment and Benchmarking Projects in 2014.
The NACUBO/EDUCAUSE Working Group on Administrative Services and Systems, February 2014. This working group final report identified a broad set of proposals that EDUCAUSE and NACUBO might pursue to drive greater administrative cost-effectiveness across higher education.
The CIO-CBO Partnership, EDUCAUSE Review Online, January 2014. John Walda of NACUBO suggests that some of the basic issues of campus information technology are getting lost. Presidents need to a better understanding of IT issues or they will find it difficult to collaborate with their CIOs.
Five Questions Presidents Should Ask Their CIOs, EDUCAUSE Review Online, December 2013. To provide a framework that presidents and CIOs can use to discuss technology, the authors queried a number of presidents, CIOs, and other institutional leaders and identified five basic IT questions that presidents should ask their CIOs.
Good BI Governance is Just Good Business, EDUCAUSE Review Online, December 2013. Business intelligence success is contingent on three key concepts: the nature and drivers of BI, the quality of the BI governance model, and the operating culture in higher education.
The 4Rs of Metric System Design, EDUCAUSE Review Online, September 2013. When annual service satisfaction survey scores for students, faculty, and employees is less than 50 percent and descending, significant change and process improvement are required. This was the challenge facing the Yale University CIO, and the impetus for a new metric design and service improvement plan. This case study shares one of the initiatives implemented to address this challenge.
Five Guidelines for Instituting IT Value Measurement, ECAR Research Bulletin, November 2012. This bulletin outlines five recommendations to help advise IT leaders and others when implementing their own IT value measurement initiatives.
Presentations and Seminars
What Does Analytics Mean for Higher Education?, EDUCAUSE Sprint, July 2012. Hear what analytics means for higher education and IT from experienced leaders. Preview the results of a nationwide survey of analytics in higher education. Learn about the “big questions” analytics raises.
But Is It Quality?, EDUCAUSE Annual Conference, Eaton, October 2013. While information technology is a primary driver of innovation, its ultimate role and effectiveness also rests on our willingness to focus on some familiar yet important questions.
EDUCAUSE Now: - #37 - 1) IT Helping Higher Ed Be More Nimble 2) Interview with Leah Lang, Service and Metrics Analyst, March 2011. We ask the question to several higher education IT leaders: How can IT help higher education become more nimble?
Why IT Matters: A President’s Perspective on Technology and Leadership, EDUCAUSE Annual Conference Podcast, Hrabowski, November 2008. This talk focuses on a presidential view of why IT does matter and how aspiring IT leaders can work with presidents to help their campuses innovate and succeed in addressing these important issues.
Library Items on this Topic
EDUCAUSE Library Items for IT Effectiveness
- Presidents and Technology
January 1, 2005
© 2005 Richard Ekman EDUCAUSE Review, vol. 40, no. 1 (January/February 2005): 8–9. Richard Ekman is President of the Council of Independent Colleges (CIC). Comments on this art…
- How Does Technology Affect Access in Postsecondary Education? What Do We Really Know?
January 1, 2004
This report examines the relationship between technology and access to postsecondary education, and identifies four basic themes: technology and access to postsecondary education in general; access…
- Leading Innovation: Innovation Climate and IT Unit Effectiveness
September 14, 2004
This research bulletin provides new findings, insights, and recommendations relating to the relationship between IT unit effectiveness and the climate for innovation in higher education. It descr…
- Measuring Innovation: A Plausible Strategy for Information Technology
August 17, 2004
Information technologies are often designed to measure the success of innovative strategies. This research bulletin presents a conceptual understanding of the process of change and innovation on …
- Podcast: The Big Brother Dilemma
June 11, 2008
This podcast features a 50 minute keynote address from the EDUCAUSE 2008 Enterprise Conference. The speech, " The Big Brother Dilemma ," is by Gregory A. Jackson , Vice President &…
- Information Technology Alignment in Higher Education Roadmap
July 1, 2004
This roadmap reports the results of a quantitative survey and qualitative interviews of 464 U.S. and 19 Canadian universities to discover how information technology priorities, plans, resources, …
- Information Technology Alignment in Higher Education Key Findings
June 23, 2004
This summary reports the results of a quantitative survey and qualitative interviews of 464 U.S. and 19 Canadian universities to discover how information technology priorities, plans, resources, …
- Working Smarter, Not Harder
January 1, 2004
© 2004 John H. Keiser EDUCAUSE Review, vol. 39, no. 4 (July/August 2004): 8–9. In a beginning-of-semester state-of-the-university address not too long ago, I spoke about …
- Information Technology Alignment in Higher Education
June 23, 2004
Abstract This study reports the results of a quantitative survey and qualitative interviews of 464 U.S. and 19 Canadian universities to discover how information technology priorities, plans,…
- We Hear You: Transforming Student Feedback into Improved IT Services
March 12, 2013
A session at the NERCOMP Annual Conference
Are the technology resources your organization provides to students meeting their educational needs and enhancing their academic success? This session will highlight ways to gather students' f…