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EDUCAUSE Library Items for IT Effectiveness

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Assessing What Faculty, Students, and Staff Expect from Information Technology Organizations in Higher Education: September 7, 2010

This ECAR research bulletin covers the TechQual+ approach to assessing what faculty, students, and staff expect from IT organizations in higher education. The theoretical approach to TechQual+ i…
DC News: US House Science, Space, and Technology Subcommittee Hearing on Spectrum Crunch – 4-18-12: April 16, 2012

The U.S. House Science, Space, and Technology Subcommittee on Technology and Innovation holds a hearing on "Avoiding the Spectrum Crunch: Growing the Wireless Economy through Innovation.&qu…
Measuring IT Performance: A CIO Perspective of One Institution's Journey: October 13, 2010 | A session at the EDUCAUSE 2010 Annual Conference
This presentation will explore one multicampus institution's journey to assess IT performance through the development of meaningful IT performance measures for productivity, quality, and bench…
Lightweight Pilots for Faster, Cheaper Innovation: October 13, 2010 | A session at the EDUCAUSE 2010 Annual Conference
The pace of technical development and scarcity of resources require us to be more nimble in testing, choosing, and rolling out new solutions and innovations. This session will explore the notion of…
Measuring the Cloud: June 24, 2010

Key Takeaways Measuring cloud services will finally make it obvious that measuring effectiveness is more important than tracking possible efficiencies. Obtaining the desired metrics dat…
TechQual, Budgets, and Improving Service Management: June 3, 2010 | A session at the EDUCAUSE Southeast Regional Conference 2010
The TechQual+ project provides a standard way for measuring your campus community's perceptions of your institution's information service quality. Furman University has been using the Tec…
What Do We Have in Common?: March 23, 2012

“Today, the distribution and reuse of information digitally via the Internet is rapidly changing the game, rewarding those who instead aggregate and scale toward a common infrastructure. It is…
7 Things You Should Know About Analytics: April 7, 2010

Analytics tools provide statistical evaluation of rich data sources to discern patterns that can help individuals at companies, educational institutions, or governments make more informed decisio…
Instruction and Technology: Two Pillars of Success: February 17, 2010 | A session at the EDUCAUSE Southwest Regional Conference 2010
The Faculty Innovation Center (FIC) supports instructional innovation by providing faculty and media development services to engineering faculty at the UT Austin. By integrating the science of lear…
Podcast: Christina Royal on Innovation and eLearning: March 1, 2012

Christina Royal is associate vice president for eLearning and innovation at Cuyahoga Community College. In this interview with Ethan Benatan , she discusses how she strives to create a w…

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