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Technology on a campus is ubiquitous; the challenge is no longer getting people to use the technology, but finding ways for institutions to use it effectively. IT leaders in higher education need to focus on how the use of their IT services can help in reducing costs, enhancing productivity and helping their institution’s non-IT higher education leaders better understand the value and relevance of IT to their areas.
Articles, Papers, Portals, and Reports
EDUCAUSE, with the help of a Lumina Foundation grant, will be pursuing Higher Education IT Assessment and Benchmarking Projects in 2014.
The NACUBO/EDUCAUSE Working Group on Administrative Services and Systems, February 2014. This working group final report identified a broad set of proposals that EDUCAUSE and NACUBO might pursue to drive greater administrative cost-effectiveness across higher education.
The CIO-CBO Partnership, EDUCAUSE Review Online, January 2014. John Walda of NACUBO suggests that some of the basic issues of campus information technology are getting lost. Presidents need to a better understanding of IT issues or they will find it difficult to collaborate with their CIOs.
Five Questions Presidents Should Ask Their CIOs, EDUCAUSE Review Online, December 2013. To provide a framework that presidents and CIOs can use to discuss technology, the authors queried a number of presidents, CIOs, and other institutional leaders and identified five basic IT questions that presidents should ask their CIOs.
Good BI Governance is Just Good Business, EDUCAUSE Review Online, December 2013. Business intelligence success is contingent on three key concepts: the nature and drivers of BI, the quality of the BI governance model, and the operating culture in higher education.
The 4Rs of Metric System Design, EDUCAUSE Review Online, September 2013. When annual service satisfaction survey scores for students, faculty, and employees is less than 50 percent and descending, significant change and process improvement are required. This was the challenge facing the Yale University CIO, and the impetus for a new metric design and service improvement plan. This case study shares one of the initiatives implemented to address this challenge.
Five Guidelines for Instituting IT Value Measurement, ECAR Research Bulletin, November 2012. This bulletin outlines five recommendations to help advise IT leaders and others when implementing their own IT value measurement initiatives.
Presentations and Seminars
What Does Analytics Mean for Higher Education?, EDUCAUSE Sprint, July 2012. Hear what analytics means for higher education and IT from experienced leaders. Preview the results of a nationwide survey of analytics in higher education. Learn about the “big questions” analytics raises.
But Is It Quality?, EDUCAUSE Annual Conference, Eaton, October 2013. While information technology is a primary driver of innovation, its ultimate role and effectiveness also rests on our willingness to focus on some familiar yet important questions.
EDUCAUSE Now: - #37 - 1) IT Helping Higher Ed Be More Nimble 2) Interview with Leah Lang, Service and Metrics Analyst, March 2011. We ask the question to several higher education IT leaders: How can IT help higher education become more nimble?
Why IT Matters: A President’s Perspective on Technology and Leadership, EDUCAUSE Annual Conference Podcast, Hrabowski, November 2008. This talk focuses on a presidential view of why IT does matter and how aspiring IT leaders can work with presidents to help their campuses innovate and succeed in addressing these important issues.
Library Items on this Topic
EDUCAUSE Library Items for IT Effectiveness
- How to Implement a Useful, Ongoing IT Metrics Program
January 1, 2003
Yale University has begun to assess the efficiency and effectiveness of its IT program. The presentation will concentrate on how to develop a metrics project plan and institute a metrics process. W…
- Relationship Management in Higher Education Information Technology
June 24, 2003
Relationship management is an integrated, holistic, enterprise-wide approach to providing information technology services and managing customer relationships over time. This research bulletin ana…
- Transformation through Program Evaluation
January 1, 2003
Every campus technology initiative stems from a need or a good idea. How can we know that our efforts are meeting that need or that our good ideas are paying off and merit further support? How can …
- Mobile Computing and Technology Assessment: A Case Study with Results
January 1, 2003
This session provides an overview of Seton Hall University's laptop requirement, which required a number of key support programs and services. Assessment measured progress toward the goal of i…
- Technology Assessment: Making Sure We Get It Right
October 28, 2002
Assessment is a critical tool for decision makers because it provides the basis for answering internal and external questions, including those dealing with accreditation, use of technology, or co…
- The Development and Future of the IT World: Higher Education's Role
January 1, 2002
As we tend to our daily tasks, we often fail to recognize the impact the higher education community has had on the evolution of today's information technology environment. What have we accompl…
- System is as System Does
January 1, 1994
Effectiveness can be a crude measure of success, which is why we, as computer users, are total nuisances to systems analysts. Effectiveness can b…
- The One Percent Solution
January 1, 1995
Something's missing from campus technology investment strategies. Something's missing from campus technology investment strategies. …
- No Productivity Paradox
January 1, 1998
Do legacy economists recycle faulty statistics? Do legacy economists recycle faulty statistics? …
- Online Quality Assurance: A Tale of Two Cal State Universities and Quality Matters
February 5, 2013
A session at the EDUCAUSE Learning Initiative Annual Meeting
Quality in online education continues to challenge higher education. In this session, the presenters will discuss the different components of quality in online higher education and how they addre…