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Technology on a campus is ubiquitous; the challenge is no longer getting people to use the technology, but finding ways for institutions to use it effectively. IT leaders in higher education need to focus on how the use of their IT services can help in reducing costs, enhancing productivity and helping their institution’s non-IT higher education leaders better understand the value and relevance of IT to their areas.
Articles, Papers, Portals, and Reports
EDUCAUSE, with the help of a Lumina Foundation grant, will be pursuing Higher Education IT Assessment and Benchmarking Projects in 2014.
The NACUBO/EDUCAUSE Working Group on Administrative Services and Systems, February 2014. This working group final report identified a broad set of proposals that EDUCAUSE and NACUBO might pursue to drive greater administrative cost-effectiveness across higher education.
The CIO-CBO Partnership, EDUCAUSE Review Online, January 2014. John Walda of NACUBO suggests that some of the basic issues of campus information technology are getting lost. Presidents need to a better understanding of IT issues or they will find it difficult to collaborate with their CIOs.
Five Questions Presidents Should Ask Their CIOs, EDUCAUSE Review Online, December 2013. To provide a framework that presidents and CIOs can use to discuss technology, the authors queried a number of presidents, CIOs, and other institutional leaders and identified five basic IT questions that presidents should ask their CIOs.
Good BI Governance is Just Good Business, EDUCAUSE Review Online, December 2013. Business intelligence success is contingent on three key concepts: the nature and drivers of BI, the quality of the BI governance model, and the operating culture in higher education.
The 4Rs of Metric System Design, EDUCAUSE Review Online, September 2013. When annual service satisfaction survey scores for students, faculty, and employees is less than 50 percent and descending, significant change and process improvement are required. This was the challenge facing the Yale University CIO, and the impetus for a new metric design and service improvement plan. This case study shares one of the initiatives implemented to address this challenge.
Five Guidelines for Instituting IT Value Measurement, ECAR Research Bulletin, November 2012. This bulletin outlines five recommendations to help advise IT leaders and others when implementing their own IT value measurement initiatives.
Presentations and Seminars
What Does Analytics Mean for Higher Education?, EDUCAUSE Sprint, July 2012. Hear what analytics means for higher education and IT from experienced leaders. Preview the results of a nationwide survey of analytics in higher education. Learn about the “big questions” analytics raises.
But Is It Quality?, EDUCAUSE Annual Conference, Eaton, October 2013. While information technology is a primary driver of innovation, its ultimate role and effectiveness also rests on our willingness to focus on some familiar yet important questions.
EDUCAUSE Now: - #37 - 1) IT Helping Higher Ed Be More Nimble 2) Interview with Leah Lang, Service and Metrics Analyst, March 2011. We ask the question to several higher education IT leaders: How can IT help higher education become more nimble?
Why IT Matters: A President’s Perspective on Technology and Leadership, EDUCAUSE Annual Conference Podcast, Hrabowski, November 2008. This talk focuses on a presidential view of why IT does matter and how aspiring IT leaders can work with presidents to help their campuses innovate and succeed in addressing these important issues.
Library Items on this Topic
EDUCAUSE Library Items for IT Effectiveness
- Trending Now: Recent News in the Postsecondary World of Next Generation Learning
April 15, 2013
One of the more captivating issues we at Next Generation Learning Challenges (NGLC) have been watching is the federal guidance regarding financial aid funding eligibility for comp…
- How Disruptive Is Information Technology Really?
April 1, 2013
Judith A. Ramaley is President Emerita and Distinguished Professor of Public Service at Portland State University, President Emerita of Winona State University, and a Senior Scholar with…
- Thinking about Accreditation in a Rapidly Changing World
April 1, 2013
Online learning has provided a platform for rethinking delivery models, yet much of accreditation is not designed to account for these new approaches. Paul J. LeBlanc is Presiden…
- Pathway to Possibility: A Framework is Renovated and Refined
April 4, 2013
Last September, Next Generation Learning Challenges published a white paper laying out our perspective on what next generation learning is and what it requires. The six dimensions of the framew…
- The Future is Bright: Reflections on Innovations 2013
March 19, 2013
More than 3,600 administrators and faculty from the nation’s most creative community colleges came together in Dallas March 10 to 13 for the 15 th annual Innovations Conference of the …
- Measuring User Satisfaction: Why It’s Important and How to Do It - Infographic
August 16, 2012
As institutions look to reduce or contain costs, CIOs, institutional leaders, and service managers are challenged to optimize service delivery based on costs, features, and quality. Evaluating se…
- Kicking Up Dust in Austin at SXSWedu
March 8, 2013
By, Van L. Davis, Ph.D., Director of Special Projects, Texas Higher Education Coordinating Board This week, NGLC headed off to SXSWedu in sunny Austin, Texas. Only in its third year, this …
- The Annual ECAR Student and IT Study
November 12, 2013
A session at the EDUCAUSE LIVE! - The Annual ECAR Student and IT Study
The EDUCAUSE Center for Analysis and Research (ECAR) conducts an annual study about undergraduates' technology experiences and expectations in higher education. The results of this study pro…
- Emerging Technologies, Innovation, and Academic Transformation: A Report on the ELI Focus Session
January 31, 2013
On October 2 and 3, 2012, the ELI teaching and learning community gathered for an online focus session on emerging technologies, innovation, and academic transformation . This white paper is…
- Advancing the Next Generation of Learning through Evidence: What We Learned at ELI 2013
February 8, 2013
Editor's Note: This post originally appeared on the NGLC blog at nextgenlearning.org . Several conversations, sessions, and keynote speakers at this year’s annual meeting of …