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Technology on a campus is ubiquitous; the challenge is no longer getting people to use the technology, but finding ways for institutions to use it effectively. IT leaders in higher education need to focus on how the use of their IT services can help in reducing costs, enhancing productivity and helping their institution’s non-IT higher education leaders better understand the value and relevance of IT to their areas.
Articles, Papers, Portals, and Reports
EDUCAUSE, with the help of a Lumina Foundation grant, will be pursuing Higher Education IT Assessment and Benchmarking Projects in 2014.
The NACUBO/EDUCAUSE Working Group on Administrative Services and Systems, February 2014. This working group final report identified a broad set of proposals that EDUCAUSE and NACUBO might pursue to drive greater administrative cost-effectiveness across higher education.
The CIO-CBO Partnership, EDUCAUSE Review Online, January 2014. John Walda of NACUBO suggests that some of the basic issues of campus information technology are getting lost. Presidents need to a better understanding of IT issues or they will find it difficult to collaborate with their CIOs.
Five Questions Presidents Should Ask Their CIOs, EDUCAUSE Review Online, December 2013. To provide a framework that presidents and CIOs can use to discuss technology, the authors queried a number of presidents, CIOs, and other institutional leaders and identified five basic IT questions that presidents should ask their CIOs.
Good BI Governance is Just Good Business, EDUCAUSE Review Online, December 2013. Business intelligence success is contingent on three key concepts: the nature and drivers of BI, the quality of the BI governance model, and the operating culture in higher education.
The 4Rs of Metric System Design, EDUCAUSE Review Online, September 2013. When annual service satisfaction survey scores for students, faculty, and employees is less than 50 percent and descending, significant change and process improvement are required. This was the challenge facing the Yale University CIO, and the impetus for a new metric design and service improvement plan. This case study shares one of the initiatives implemented to address this challenge.
Five Guidelines for Instituting IT Value Measurement, ECAR Research Bulletin, November 2012. This bulletin outlines five recommendations to help advise IT leaders and others when implementing their own IT value measurement initiatives.
Presentations and Seminars
What Does Analytics Mean for Higher Education?, EDUCAUSE Sprint, July 2012. Hear what analytics means for higher education and IT from experienced leaders. Preview the results of a nationwide survey of analytics in higher education. Learn about the “big questions” analytics raises.
But Is It Quality?, EDUCAUSE Annual Conference, Eaton, October 2013. While information technology is a primary driver of innovation, its ultimate role and effectiveness also rests on our willingness to focus on some familiar yet important questions.
EDUCAUSE Now: - #37 - 1) IT Helping Higher Ed Be More Nimble 2) Interview with Leah Lang, Service and Metrics Analyst, March 2011. We ask the question to several higher education IT leaders: How can IT help higher education become more nimble?
Why IT Matters: A President’s Perspective on Technology and Leadership, EDUCAUSE Annual Conference Podcast, Hrabowski, November 2008. This talk focuses on a presidential view of why IT does matter and how aspiring IT leaders can work with presidents to help their campuses innovate and succeed in addressing these important issues.
Library Items on this Topic
EDUCAUSE Library Items for IT Effectiveness
- Disrupted or Designed?
August 5, 2013
Information technology is often a disruptor. Disruption connotes something unplanned, disorderly, or confusing. Yet though information technology can disrupt, it can also be a powerful element of…
- The 4Rs of Metric System Design
September 4, 2013
Key Takeaways To address the common quality-assurance problem of key performance indicators that don't reflect client experiences , Yale University's Information Technolog…
- Disrupted or Designed?
August 5, 2013
Diana G. Oblinger is President and CEO of EDUCAUSE. Information technology is often a disruptor. Disruption connotes something unplanned, disorderly, or confusing. Yet though inform…
- Technology Innovation and Improvisation: Rhetoric and Reality
August 5, 2013
Elizabeth Coleman is President of Bennington College. Over the past several decades, the phenomena of technology, innovation, and improvisation have come to constitute a kind of hol…
- Partnering for Transformative Teaching
July 1, 2013
Key Takeaways Innovation in the curricula , including experimentation with technologies and learning spaces, is most likely to be effective when driven by faculty and student need…
- Top-Ten IT Issues, 2013: Welcome to the Connected Age
June 3, 2013
EDUCAUSE presents the top-ten IT-related issues facing higher education institutions. In this article, members of the 2012-2013 EDUCAUSE IT Issues Panel frame each issue with discussion and a …
- Five Guidelines for Instituting IT Value Measurement
November 13, 2012
Factors including budget cutbacks, rigorous regulatory requirements, rising demands for IT services, and IT’s contribution to transformative change fuel the need for IT leaders to communicate I…
- The Annual ECAR Student and IT Study
November 12, 2013
A session at the EDUCAUSE LIVE! - The Annual ECAR Student and IT Study
The EDUCAUSE Center for Analysis and Research (ECAR) conducts an annual study about undergraduates' technology experiences and expectations in higher education. The results of this study pro…
- Through a Glass, Brightly: ITâ€™s Impact on Higher Education by 2020
August 28, 2012
The ECAR 2012 Symposium, was held June 18–20, 2012, in Boulder, Colorado. This event gave IT and higher education leaders the chance to imagine that the year is 2020 and to speculate about th…
- Education Innovation Clusters: Accelerating Innovation through Interdisciplinary Partnerships
August 8, 2012
At a time when advances in technology and digital media hold the potential to dramatically reshape the way we approach instruction, assessment, and research, many barriers still continue to slow …