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Technology on a campus is ubiquitous; the challenge is no longer getting people to use the technology, but finding ways for institutions to use it effectively. IT leaders in higher education need to focus on how the use of their IT services can help in reducing costs, enhancing productivity and helping their institution’s non-IT higher education leaders better understand the value and relevance of IT to their areas.
Articles, Papers, Portals, and Reports
EDUCAUSE, with the help of a Lumina Foundation grant, will be pursuing Higher Education IT Assessment and Benchmarking Projects in 2014.
The NACUBO/EDUCAUSE Working Group on Administrative Services and Systems, February 2014. This working group final report identified a broad set of proposals that EDUCAUSE and NACUBO might pursue to drive greater administrative cost-effectiveness across higher education.
The CIO-CBO Partnership, EDUCAUSE Review Online, January 2014. John Walda of NACUBO suggests that some of the basic issues of campus information technology are getting lost. Presidents need to a better understanding of IT issues or they will find it difficult to collaborate with their CIOs.
Five Questions Presidents Should Ask Their CIOs, EDUCAUSE Review Online, December 2013. To provide a framework that presidents and CIOs can use to discuss technology, the authors queried a number of presidents, CIOs, and other institutional leaders and identified five basic IT questions that presidents should ask their CIOs.
Good BI Governance is Just Good Business, EDUCAUSE Review Online, December 2013. Business intelligence success is contingent on three key concepts: the nature and drivers of BI, the quality of the BI governance model, and the operating culture in higher education.
The 4Rs of Metric System Design, EDUCAUSE Review Online, September 2013. When annual service satisfaction survey scores for students, faculty, and employees is less than 50 percent and descending, significant change and process improvement are required. This was the challenge facing the Yale University CIO, and the impetus for a new metric design and service improvement plan. This case study shares one of the initiatives implemented to address this challenge.
Five Guidelines for Instituting IT Value Measurement, ECAR Research Bulletin, November 2012. This bulletin outlines five recommendations to help advise IT leaders and others when implementing their own IT value measurement initiatives.
Presentations and Seminars
What Does Analytics Mean for Higher Education?, EDUCAUSE Sprint, July 2012. Hear what analytics means for higher education and IT from experienced leaders. Preview the results of a nationwide survey of analytics in higher education. Learn about the “big questions” analytics raises.
But Is It Quality?, EDUCAUSE Annual Conference, Eaton, October 2013. While information technology is a primary driver of innovation, its ultimate role and effectiveness also rests on our willingness to focus on some familiar yet important questions.
EDUCAUSE Now: - #37 - 1) IT Helping Higher Ed Be More Nimble 2) Interview with Leah Lang, Service and Metrics Analyst, March 2011. We ask the question to several higher education IT leaders: How can IT help higher education become more nimble?
Why IT Matters: A President’s Perspective on Technology and Leadership, EDUCAUSE Annual Conference Podcast, Hrabowski, November 2008. This talk focuses on a presidential view of why IT does matter and how aspiring IT leaders can work with presidents to help their campuses innovate and succeed in addressing these important issues.
Library Items on this Topic
EDUCAUSE Library Items for IT Effectiveness
- The Myth about Techies
January 1, 2007
© 2007 Diana G. Oblinger and Brian L. Hawkins EDUCAUSE Review, vol. 42, no. 1 (January/February 2007): 8–9 The Myth about Techies "IT Is for the Techies." Dia…
- EDUCAUSE Core Data Service: Fiscal Year 2005 Summary Report
January 1, 2006
EDUCAUSE Core Data Service Fiscal Year 2005 Summary Report summarizes much of the data collected through the 2005 EDUCAUSE core data survey about campus information technology (IT) en…
- Beyond the Rhetoric: A Midterm Appraisal
January 1, 2006
© 2006 Leo I. Higdon Jr. EDUCAUSE Review, vol. 41, no. 2 (March/April 2006): 8–9. Beyond the Rhetoric: A Midterm Appraisal Leo I. Higdon Jr. Leo I. Higdon Jr. is Presid…
- Assessing and Communicating the Value of IT
August 2, 2005
This research bulletin suggests methodologies for assessing, measuring, and communicating the value of information technology as a strategic asset in higher education. It covers approaches that c…
- The Myth about Saving Money
January 1, 2005
© 2005 Brian L. Hawkins and Diana G. Oblinger EDUCAUSE Review, vol. 40, no. 2 (March/April 2005): 12–13. The Myth about Saving Money "IT Investments Will Save the I…
- Presidents and Technology
January 1, 2005
© 2005 Richard Ekman EDUCAUSE Review, vol. 40, no. 1 (January/February 2005): 8–9. Presidents and Technology Richard Ekman Richard Ekman is President of the Council of …
- Management by Fact: Benchmarking University IT Services
January 1, 2004
A joint Stanford/MIT team developed metrics, assessed costs, and unearthed best practices from each campus. An innovative "dashboard" for the Help Desk and broad balanced scorecard for IT…
- We Need to Reframe the IT Issue
January 1, 2004
© 2004 John C. Cavanaugh EDUCAUSE Review, vol. 39, no. 1 (January/February 2004): 6–7. We Need to Reframe the IT Issue John C. Cavanaugh Much has been written and discu…
- Where Innovation Matters, IT Matters
January 1, 2003
© 2003 Peter M. Siegel EDUCAUSE Review, vol. 38, no. 6 (November/December 2003): 96–97. Where Innovation Matters, IT Matters Peter M. Siegel In May 2003, the Harvard Bu…
- The COSTS Project: IT Benchmarks, Trends, and Insights
January 1, 2003
Benchmarks inform the decisions that senior administrators must make about IT programs. The COSTS project helps institutions of higher education understand their IT investments and staffing through…