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Technology on a campus is ubiquitous; the challenge is no longer getting people to use the technology, but finding ways for institutions to use it effectively. IT leaders in higher education need to focus on how the use of their IT services can help in reducing costs, enhancing productivity and helping their institution’s non-IT higher education leaders better understand the value and relevance of IT to their areas.
Articles, Papers, Portals, and Reports
EDUCAUSE, with the help of a Lumina Foundation grant, will be pursuing Higher Education IT Assessment and Benchmarking Projects in 2014.
The NACUBO/EDUCAUSE Working Group on Administrative Services and Systems, February 2014. This working group final report identified a broad set of proposals that EDUCAUSE and NACUBO might pursue to drive greater administrative cost-effectiveness across higher education.
The CIO-CBO Partnership, EDUCAUSE Review Online, January 2014. John Walda of NACUBO suggests that some of the basic issues of campus information technology are getting lost. Presidents need to a better understanding of IT issues or they will find it difficult to collaborate with their CIOs.
Five Questions Presidents Should Ask Their CIOs, EDUCAUSE Review Online, December 2013. To provide a framework that presidents and CIOs can use to discuss technology, the authors queried a number of presidents, CIOs, and other institutional leaders and identified five basic IT questions that presidents should ask their CIOs.
Good BI Governance is Just Good Business, EDUCAUSE Review Online, December 2013. Business intelligence success is contingent on three key concepts: the nature and drivers of BI, the quality of the BI governance model, and the operating culture in higher education.
The 4Rs of Metric System Design, EDUCAUSE Review Online, September 2013. When annual service satisfaction survey scores for students, faculty, and employees is less than 50 percent and descending, significant change and process improvement are required. This was the challenge facing the Yale University CIO, and the impetus for a new metric design and service improvement plan. This case study shares one of the initiatives implemented to address this challenge.
Five Guidelines for Instituting IT Value Measurement, ECAR Research Bulletin, November 2012. This bulletin outlines five recommendations to help advise IT leaders and others when implementing their own IT value measurement initiatives.
Presentations and Seminars
What Does Analytics Mean for Higher Education?, EDUCAUSE Sprint, July 2012. Hear what analytics means for higher education and IT from experienced leaders. Preview the results of a nationwide survey of analytics in higher education. Learn about the “big questions” analytics raises.
But Is It Quality?, EDUCAUSE Annual Conference, Eaton, October 2013. While information technology is a primary driver of innovation, its ultimate role and effectiveness also rests on our willingness to focus on some familiar yet important questions.
EDUCAUSE Now: - #37 - 1) IT Helping Higher Ed Be More Nimble 2) Interview with Leah Lang, Service and Metrics Analyst, March 2011. We ask the question to several higher education IT leaders: How can IT help higher education become more nimble?
Why IT Matters: A President’s Perspective on Technology and Leadership, EDUCAUSE Annual Conference Podcast, Hrabowski, November 2008. This talk focuses on a presidential view of why IT does matter and how aspiring IT leaders can work with presidents to help their campuses innovate and succeed in addressing these important issues.
Library Items on this Topic
EDUCAUSE Library Items for IT Effectiveness
- Delivering the Dual Mission of University IT
July 28, 2011
Presentation at the 2011 ECAR Symposium, July 28, 2011, in Chicago, Illinois. University IT departments have evolved organically, but the time has come to purposefully organize to support the du…
- Seeking Evidence of Impact: A Report on the ELI Focus Session
May 26, 2011
On April 13–14, 2011, the ELI teaching and learning community gathered for an online focus session on seeking evidence of impact. This white paper is a synthesis of the key ideas, themes, and c…
- Best Practices in IT Facilities Management
May 30, 2013
A session at the Southeast Regional Conference
Leading universities and colleges across the country have to deal with enterprise asset discovery, workflow automation, barcoding and assets life-cycle management, asset movement tracking, incide…
- What Campus Leaders Need to Know About Cloud Computing
April 14, 2011
This EDUCAUSE Executive Briefing explains "What Campus Leaders Need to Know About Cloud Computing". Cloud computing is a computing model in which technology resources are delivered o…
- Facing Educationâ€™s Mounting Challenges with Collaboration and IT
April 12, 2011
This ECAR research bulletin offers higher education executives and their IT leaders reasons and recipes for joining together to decrease the lag time from technological to organizational innovat…
- Bring Data: Analytics, Outcomes, and the Role of IT Leadership
February 7, 2011
Fully 40 years ago, the President's Task Force on Higher Education (the Newman Commission) challenged education leaders to address critical questions about "efficiency" in higher …
- Technical Skills No Longer Matter
February 7, 2011
Timothy M. Chester ( firstname.lastname@example.org ) is Vice Provost for Academic Administration and Chief Information Officer at Pepperdine University. Comments on this article c…
- The Shrinking CIO?
February 7, 2011
Gregory A. Jackson is Vice President, Policy and Analysis, for EDUCAUSE. Comments on this article can be posted to the web via the link at the bottom of this page. "We ne…
- ELI Releases New White Paper on Seeking Evidence of Impact
June 2, 2011
ELI has released a new white paper, Seeking Evidence of Impact: A Report on the ELI Focus Session , by Malcolm B. Brown and Veronica Diaz (EDUCAUSE). On April 13–14, 2011, the…
- Assessing What Faculty, Students, and Staff Expect from Information Technology Organizations in Higher Education
September 7, 2010
This ECAR research bulletin covers the TechQual+ approach to assessing what faculty, students, and staff expect from IT organizations in higher education. The theoretical approach to TechQual+ i…