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EDUCAUSE Library Items for ITIL

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Changing the Culture of an IT Organization, Whirlwind Style: April 11, 2013

Yale’s IT organization is in transformation mode. The journey over the past 18 months has covered everything: a major reorganization; a top-to-bottom and side-to-side implementation of ITI L…
Service Descriptions in Higher Ed IT organizations: April 18, 2013 | A session at the Enterprise IT Leadership Conference 2013
This presentation will describe the process that Cal Poly Pomona used to standardize on a service description methodology and show the lessons learned in the development of that methodology. It wil…
ITSM Methodologies: Momentum and Governance: April 17, 2013 | A session at the Enterprise IT Leadership Conference 2013
Perhaps the only thing more challenging than starting a service management initiative is keeping it going. After implementing some ITIL processes, how do you maintain momentum, build on successes, …
ITSM Governance: Moving Ahead and Staying on the Rails: March 13, 2013 | A session at the NERCOMP Annual Conference
Perhaps the only thing more challenging than starting a service management initiative is keeping it going. After implementing some ITIL processes, how do you maintain momentum, build on successes, …
Changing the Culture of an IT Organization, Whirlwind Style: March 12, 2013 | A session at the NERCOMP Annual Conference
Yale's IT organization is in transformation mode. The journey, over the past 18 months has covered everything: a major reorganization; a top to bottom and side-to-side implementation of ITIL…
Processes That Transform and Unite the IT Organization: February 13, 2013 | A session at the West/Southwest Regional Conference
Discover how the University of Texas at Arlington is leveraging ITIL to transform and unite its IT organization. In this session, basic ITIL processes will be reviewed. Participants will explore …
Bringing Decentralized IT Service Management Together in the Cloud: January 18, 2013 | A session at the Mid-Atlantic Regional Conference
Learn how Washington University School of Medicine achieved consolidation of IT Service Management across eight separate IT departments. The departments collaborated to replace several incompatib…
Leading the Student Experience: Super-Convergence of Organisation, Structure and Business Processes: April 27, 2012

This group of case studies from the United Kingdom organization, Leadership Foundation for Higher Education, focuses on the UK higher education student experience. "The student experience …
Reengineering in Virginia: Using Technology to Make IT Happen: May 18, 2012 | A session at the Enterprise IT Leadership Conference 2012
Virginia's community colleges, a system of 23 community colleges on 40 campuses, faces the same issues as other higher education institutions across our nation: unprecedented enrollment and de…
A Collaborative Product: How Working Together Can Increase Effectiveness and Efficiency: June 2, 2011 | A session at the EDUCAUSE Southeast Regional Conference 2011
Collaboration: we all know we should do it. But how? With whom? Can we actually accomplish something better, or more, with more people involved? This presentation will give concrete examples of how…

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