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EDUCAUSE Library Items for ITIL
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The Visible Ops Handbook: Starting ITIL in 4 Practical Steps; Student Information Systems: A Guide to Implementation Success - Book Reviews
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January 1, 2006
Recommended Reading The Visible Ops Handbook: Starting ITIL in 4 Practical Steps Kevin Behr, Gene Kim, and George Spafford Information Technology Process Institute, 2004 …
