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EDUCAUSE Library Items for ITIL
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Driving Organizational Change with ITIL and a New Service Desk
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April 15, 2009
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A session at the EDUCAUSE Western Regional Conference 2009
This presentation will reflect on how Cal State East Bay seized the opportunity of centralization during dire economic straits to create a new service-oriented culture. This change of direction use…
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SUNY Learning Network: Evolving from HelpDesk
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March 10, 2010
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A session at the NERCOMP Annual Conference 2010
The SUNY Learning Network HelpDesk plays an important role in the service offerings of the SUNY Learning Network as it is evolving into a single point of contact for end users who request assistanc…
