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EDUCAUSE Library Items for ITIL

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Title | Date

Against All Odds: A Case Study of ITIL Adoption at Rice University: October 15, 2010 | A session at the EDUCAUSE 2010 Annual Conference
Without hiring consultants, changing our org chart, or investing in massive training, we implemented ITIL processes and experienced significant ROI. We will share the tricks we used to rally the su…
Designing and Implementing a Five Nines Strategy: February 24, 2009 | A session at the EDUCAUSE Southwest Regional Conference 2009
What does it take to design a network, data centers, and application services to meet a 99.99% availability requirement? No more than six minutes of unplanned downtime in a year! This is not just a…
Firefighting and Heroics to Process and Planning: Starting Up an ITIL-Induced Organization: March 16, 2010 | A session at the EDUCAUSE Midwest Regional Conference 2010
To mature as an organization, UW–Milwaukee considered several method and process improvement frameworks and chose ITIL (Information Technology Infrastructure Library) for its best practices for I…
ITSM Methodologies: Momentum and Governance: April 17, 2013 | A session at the Enterprise IT Leadership Conference 2013
Perhaps the only thing more challenging than starting a service management initiative is keeping it going. After implementing some ITIL processes, how do you maintain momentum, build on successes, …
Making IT Governance Work: October 5, 2010

This ECAR research bulletin details the strategic approach to IT governance currently in practice at Nottingham Trent University in the UK. With applicability to higher education institutions gl…
Structuring the IT Organization for Cloud Services: June 15, 2010

This ECAR research bulletin is based on recent ECAR research on the continuing evolution of the IT help desk and the ramifications of above-campus services and cloud computing for higher educati…
TechQual, Budgets, and Improving Service Management: October 14, 2010 | A session at the EDUCAUSE 2010 Annual Conference
This presentation looks at how Furman University used TechQual surveys to measure how our community's perceptions of service quality changes as we implemented ITIL service management best prac…
The Visible Ops Handbook: Starting ITIL in 4 Practical Steps; Student Information Systems: A Guide to Implementation Success - Book Reviews: January 1, 2006

Recommended Reading The Visible Ops Handbook: Starting ITIL in 4 Practical Steps Kevin Behr, Gene Kim, and George Spafford Information Technology Process Institute, 2004 …

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