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EDUCAUSE Library Items for ITIL
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Leading the Student Experience: Super-Convergence of Organisation, Structure and Business Processes
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April 27, 2012
This group of case studies from the United Kingdom organization, Leadership Foundation for Higher Education, focuses on the UK higher education student experience. "The student experience …
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Making IT Governance Work
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October 5, 2010
This ECAR research bulletin details the strategic approach to IT governance currently in practice at Nottingham Trent University in the UK. With applicability to higher education institutions gl…
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ITIL Service Management Practices: Third Time's the Charm
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July 7, 2008
Since its inception, the Information Technology Infrastructure Library (ITIL) has remained the most widely recognized and adopted framework for IT service management. The many benefits of ITIL h…
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The Visible Ops Handbook: Starting ITIL in 4 Practical Steps; Student Information Systems: A Guide to Implementation Success - Book Reviews
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January 1, 2006
Recommended Reading The Visible Ops Handbook: Starting ITIL in 4 Practical Steps Kevin Behr, Gene Kim, and George Spafford Information Technology Process Institute, 2004 …
