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EDUCAUSE Library Items for ITIL
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ITSM Governance: Moving Ahead and Staying on the Rails
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March 13, 2013
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A session at the NERCOMP Annual Conference
Perhaps the only thing more challenging than starting a service management initiative is keeping it going. After implementing some ITIL processes, how do you maintain momentum, build on successes, …
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Processes That Transform and Unite the IT Organization
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February 13, 2013
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A session at the West/Southwest Regional Conference
Discover how the University of Texas at Arlington is leveraging ITIL to transform and unite its IT organization. In this session, basic ITIL processes will be reviewed. Participants will explore …
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A Collaborative Product: How Working Together Can Increase Effectiveness and Efficiency
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June 2, 2011
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A session at the EDUCAUSE Southeast Regional Conference 2011
Collaboration: we all know we should do it. But how? With whom? Can we actually accomplish something better, or more, with more people involved? This presentation will give concrete examples of how…
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TechQual, Budgets, and Improving Service Management
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June 3, 2010
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A session at the EDUCAUSE Southeast Regional Conference 2010
The TechQual+ project provides a standard way for measuring your campus community's perceptions of your institution's information service quality. Furman University has been using the Tec…
