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Regional Conferences (3)

EDUCAUSE Library Items for ITIL

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Title | Date

A Collaborative Product: How Working Together Can Increase Effectiveness and Efficiency: June 2, 2011 | A session at the EDUCAUSE Southeast Regional Conference 2011
Collaboration: we all know we should do it. But how? With whom? Can we actually accomplish something better, or more, with more people involved? This presentation will give concrete examples of how…
An Interview with Tracy Schroeder: October 26, 2006

In this 24 minute recording, we'll hear from Tracy Schroeder , Vice President for IT and CIO at the University of San Francisco. Listen in as Marliu Goodyear hosts a discussion about…
Beyond the Help Desk: Creating a Culture of Service in the IT Organization: August 25, 2009

This ECAR research bulletin describes strategies used by the IT organizations at the University of Massachusetts Boston and Dickinson University to develop a plan for improving the culture of ser…
ITSM Governance: Moving Ahead and Staying on the Rails: March 13, 2013 | A session at the NERCOMP Annual Conference
Perhaps the only thing more challenging than starting a service management initiative is keeping it going. After implementing some ITIL processes, how do you maintain momentum, build on successes, …
Leading the Student Experience: Super-Convergence of Organisation, Structure and Business Processes: April 27, 2012

This group of case studies from the United Kingdom organization, Leadership Foundation for Higher Education, focuses on the UK higher education student experience. "The student experience …
Processes That Transform and Unite the IT Organization: February 13, 2013 | A session at the West/Southwest Regional Conference
Discover how the University of Texas at Arlington is leveraging ITIL to transform and unite its IT organization. In this session, basic ITIL processes will be reviewed. Participants will explore …
TechQual, Budgets, and Improving Service Management: June 3, 2010 | A session at the EDUCAUSE Southeast Regional Conference 2010
The TechQual+ project provides a standard way for measuring your campus community's perceptions of your institution's information service quality. Furman University has been using the Tec…

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