ITIL | EDUCAUSE.edu

Main Nav

Browse this Topic

Expand Topic...

< Information Technology Management and Leadership

Your Selections Under:

ITIL [x]

Clear All Filters

Related Topics

Support Services

Filter by type

Filter by Publications

Filter by Presentations

EDUCAUSE Library Items for ITIL

Showing 21 - 30 of 35 Results

Sort by:

Relevancy | Title | Date

Securing Institutional Data: Let’s Make It Everyone’s Business: May 5, 2009

This ECAR research bulletin discusses the costs of preventing data loss in terms of people, processes, and technology. It focuses on principles to guide decision making in higher education and …
Driving Organizational Change with ITIL and a New Service Desk: April 15, 2009 | A session at the EDUCAUSE Western Regional Conference 2009
This presentation will reflect on how Cal State East Bay seized the opportunity of centralization during dire economic straits to create a new service-oriented culture. This change of direction use…
A Starting Framework for Successful ITIL Implementation: March 23, 2009 | A session at the EDUCAUSE Midwest Regional Conference 2009
The culture is slightly different and the line of business isn't what you find in the commercial world, but the road to an ITIL implementation relies on a solid foundation in higher education …
ITIL Bubbles to the Surface: Best Practices Arising from the Trenches: March 23, 2009 | A session at the EDUCAUSE Midwest Regional Conference 2009
Improvements to service management can be a grassroots endeavor. Learn how UW-Madison Division of Information Technology stumbled on ITIL. Working together on the journey to adopting our own effect…
Designing and Implementing a Five Nines Strategy: February 24, 2009 | A session at the EDUCAUSE Southwest Regional Conference 2009
What does it take to design a network, data centers, and application services to meet a 99.99% availability requirement? No more than six minutes of unplanned downtime in a year! This is not just a…
Getting Past Heroes, Silos, and Small Boxes: October 29, 2008 | A session at the EDUCAUSE 2008 Annual Conference
The public sector and higher education have been slower to embrace process-driven methodologies, best-practice frameworks, and standards than the business world. Institutions including Harvard, Yal…
Information Technology Process Improvement in Higher Education: October 30, 2008 | A session at the EDUCAUSE 2008 Annual Conference
Cornell Information Technologies has launched an initiative to mature the technology-driven organization to one that is both process-oriented and service-oriented. Significant improvements in sever…
ITIL Service Management Practices: Third Time's the Charm: July 7, 2008

Since its inception, the Information Technology Infrastructure Library (ITIL) has remained the most widely recognized and adopted framework for IT service management. The many benefits of ITIL h…
Understanding and Applying ITIL in Higher Education: May 29, 2008 | A session at the Enterprise Information & Technology Conference 2008
ITIL is a leading framework for managing and delivering IT services. It helps IT organizations become more efficient and effective in their service planning, delivery, and oversight. ITIL is flexib…
ITIL at New York University: A Framework for Excellence: April 17, 2008

This ECAR case study complements the 2007 ECAR study by Mark C. Sheehan, Service on the Front Line: The IT Help Desk in Higher Education , which examines the state of higher education help des…

Research and Publications

Conferences and Events

Career Development

Focus Areas and Initiatives

Connect and Contribute

About EDUCAUSE