ITIL

EDUCAUSE Library Items for ITIL

Information Technology Process Improvement in Higher Education

October 30, 2008 | A session at the EDUCAUSE 2008 Annual Conference

Cornell Information Technologies has launched an initiative to mature the technology-driven organization to one that is both process-oriented and service-oriented. Significant improvements in sever…

ITIL Service Management Practices: Third Time's the Charm

July 7, 2008

Since its inception, the Information Technology Infrastructure Library (ITIL) has remained the most widely recognized and adopted framework for IT service management. The many benefits of ITIL h…

Understanding and Applying ITIL in Higher Education

May 29, 2008 | A session at the Enterprise Information & Technology Conference 2008

ITIL is a leading framework for managing and delivering IT services. It helps IT organizations become more efficient and effective in their service planning, delivery, and oversight. ITIL is flexib…

ITIL at New York University: A Framework for Excellence

April 17, 2008

This ECAR case study complements the 2007 ECAR study by Mark C. Sheehan, Service on the Front Line: The IT Help Desk in Higher Education , which examines the state of higher education help des…

The Visible Ops Handbook: Starting ITIL in 4 Practical Steps; Student Information Systems: A Guide to Implementation Success - Book Reviews

January 1, 2006

Recommended Reading The Visible Ops Handbook: Starting ITIL in 4 Practical Steps Kevin Behr, Gene Kim, and George Spafford Information Technology Process Institute, 2004 …

EDUCAUSE Now - #30 - 1) So, You Want to Be a Leader? 2) Implementing the ITIL Framework

August 12, 2010

This month on EDUCAUSE Now :  What steps should you take to develop as a leader in higher education IT? We’ll talk with some IT leaders who share practical advice for developing your leader…

Session Podcast: Revisiting Your IT Governance Model

March 30, 2010

Four years after adopting an inclusive IT governance and prioritization process, the University of Illinois completed 240 projects, spending $10.6 million and expending over 500,000 hours. In thi…

EDUCAUSE2006 Podcast: ITIL in the Real World

March 17, 2007

In this 49-minute recording from the 2006 EDUCAUSE Annual Conference, we'll hear from Ben Maddox in a session entitled ITIL in the Real World: NYU Leverages ITIL Best Practices to Enhance …

An Interview with Tracy Schroeder

October 26, 2006

In this 24 minute recording, we'll hear from Tracy Schroeder , Vice President for IT and CIO at the University of San Francisco. Listen in as Marliu Goodyear hosts a discussion about…