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EDUCAUSE Library Items for ITIL
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The Visible Ops Handbook: Starting ITIL in 4 Practical Steps; Student Information Systems: A Guide to Implementation Success - Book Reviews
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January 1, 2006
Recommended Reading The Visible Ops Handbook: Starting ITIL in 4 Practical Steps Kevin Behr, Gene Kim, and George Spafford Information Technology Process Institute, 2004 …
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EDUCAUSE Now - #30 - 1) So, You Want to Be a Leader? 2) Implementing the ITIL Framework
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August 12, 2010
This month on EDUCAUSE Now : What steps should you take to develop as a leader in higher education IT? We’ll talk with some IT leaders who share practical advice for developing your leader…
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Session Podcast: Revisiting Your IT Governance Model
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March 30, 2010
Four years after adopting an inclusive IT governance and prioritization process, the University of Illinois completed 240 projects, spending $10.6 million and expending over 500,000 hours. In thi…
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EDUCAUSE2006 Podcast: ITIL in the Real World
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March 17, 2007
In this 49-minute recording from the 2006 EDUCAUSE Annual Conference, we'll hear from Ben Maddox in a session entitled ITIL in the Real World: NYU Leverages ITIL Best Practices to Enhance …
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An Interview with Tracy Schroeder
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October 26, 2006
In this 24 minute recording, we'll hear from Tracy Schroeder , Vice President for IT and CIO at the University of San Francisco. Listen in as Marliu Goodyear hosts a discussion about…
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