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EDUCAUSE Library Items for Knowledge Management

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Customer-Centered IT Support: Foundations, Principles, and Systems: November 9, 2004

To meet the IT support demands of more than 98,000 students and 15,000 faculty and staff across eight campuses, Indiana University developed a fully integrated Online Support Environment (OSE) th…
Knowledge Management, Information Systems, and Organizations: September 28, 2004

This research bulletin demonstrates how knowledge management (KM), a human-centered approach to the integration of information systems within organizations, can be used to examine the overlapping…
Knowledge Management: Making It Fly in Higher Education: January 1, 2004

This session shares the latest results from Cuyahoga Community College's implementation of knowledge management. Tri-C is one of the first colleges or universities to implement knowledge manag…
Where the Rubber Meets the Road: Two Years After Startup: January 1, 2004

In 2001, Olin College presented a session on "If I Could Start from Scratch" at NERCOMP. Now that the campus has been built and is occupied, how do our infrastructure and services design …
The high cost of not finding information: January 1, 2004

The author discusses how not finding information on the web or a company intranet can cost a knowledge workers and their companies in valuable time and money. …
Digital Dashboards: Driving Higher Education Decisions: September 16, 2003

Digital dashboards make it possible to keep or create up-to-date, critical information within easy reach of decision makers. Dashboards also enable the graphical presentation of complex instituti…
Share and Share Alike: The E-Knowledge Transformation Comes to Campus: January 1, 2003

Leading-edge institutions worldwide are transforming themselves from knowledge silos to communities of knowledge sharing. The educational world has the opportunity—and indeed the imperative—t…
A Revolution in Knowledge Sharing: January 1, 2003

Using technologies that are already developed or that will be deployed over the next five years, best practices in knowledge sharing not only are diffusing rapidly but will be substantially reinv…
Achieving a "Boundaryless University" via the ERP/KM Architecture: January 1, 2003

Conventional ERP systems fulfill their internal transactional promise, but fall short of addressing university intellectual capital, knowledge sharing, learning, and innovation. This presentation w…
The Digital Repository Comes of Age: NLII Members are Turning Learning Objects into Knowledge Agents: January 1, 2003

Learning objects are digital resources, modular in nature, that are used to support learning. They vary in size, scope, and level of granularity ranging from a small chunk of instruction to a serie…

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