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Presentations and Seminars (14)

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- Enterprise Technology Conferences (11)
- Security Professionals Conferences (3)

University libraries are increasingly becoming entwined with technology, from online catalogs to the merging of computing labs with the library. The EDUCAUSE resource center offers an array of information on topics such as digital libraries, electronic publishing, electronic resources, disability access, information discovery and retrieval, IT-library collaboration, and information commons.

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EDUCAUSE Library Items for Libraries and Technology

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Service Descriptions in Higher Ed IT organizations: April 18, 2013 | A session at the Enterprise IT Leadership Conference 2013
This presentation will describe the process that Cal Poly Pomona used to standardize on a service description methodology and show the lessons learned in the development of that methodology. It wil…
Leading and Partnering from the Inside Out: April 18, 2013 | A session at the Enterprise IT Leadership Conference 2013
At Indiana University, a co-management model of IT services at the School of Engineering and Technology, the Geology Department and at the School of Environmental and Public Affairs with central …
Using Self-Managing Teams to Improve Service Delivery: A Case Study from JHU: April 17, 2013 | A session at the Enterprise IT Leadership Conference 2013
Our Student and Administrative Solutions team, which is responsible for supporting our SIS and other related services, was challenged with a multitude of internal issues that were starting to erode…
BYOD (Bring Your Own Device) - Sponsored by Symplified: May 16, 2012
The mobile revolution is upon us. Tablets and smartphones are quickly becoming the productivity tools of choice for students, faculty, and staff to conduct day-to-day tasks with greater ease and ef…
Reengineering in Virginia: Using Technology to Make IT Happen: May 18, 2012 | A session at the Enterprise IT Leadership Conference 2012
Virginia's community colleges, a system of 23 community colleges on 40 campuses, faces the same issues as other higher education institutions across our nation: unprecedented enrollment and de…
IT Service Management: Using Process to Optimize Technology Resources: May 17, 2011 | A session at the Enterprise and Information Technology Conference 2011
As higher education seeks to reduce costs while continuing to expand services and innovation, some technology organizations are turning to IT service management processes to help reduce unnecessary…
Service Life Cycle: A Key to Understanding Cultural Differences: May 7, 2009 | A session at the EDUCAUSE Enterprise Information & Technology Conference 2009
A culture clash between centralized and decentralized IT is common on campuses today. Understanding what motivates one team to pursue risky solutions and another to pursue reserved solutions helps …
Understanding and Applying ITIL in Higher Education: May 29, 2008 | A session at the Enterprise Information & Technology Conference 2008
ITIL is a leading framework for managing and delivering IT services. It helps IT organizations become more efficient and effective in their service planning, delivery, and oversight. ITIL is flexib…
Telling Your IT Story: Little Technology Required: May 28, 2008 | A session at the Enterprise Information & Technology Conference 2008
Reconciling the technical aspects of IT with the basic information your campus community needs doesn't have to be a struggle. Knowing your audience, simplicity, and practice are the basis of a…
Measuring the Future: MIT and Stanford Benchmark the Help Desk: May 25, 2006 | A session at the Enterprise Technology Conference 2006
Both Stanford and MIT found their help desks operated and evaluated by anecdotes rather than facts. Both campuses asked, How effective is our help desk? How does it compare to its peers? Can we use…

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