Metrics

EDUCAUSE Library Items for Metrics

We Hear You: Transforming Student Feedback into Improved IT Services

March 12, 2013 | A session at the NERCOMP Annual Conference

Are the technology resources your organization provides to students meeting their educational needs and enhancing their academic success? This session will highlight ways to gather students' f…

Aligning IT with Institutional Strategy: Learning to Think in a New Language

March 19, 2013 | A session at the Midwest Regional Conference

Aligning technology with institutional strategy is about technologists learning to think and act in the language of the institution's success. That means they need to understand how to measure…

ECAR Research Tour: The Year in Review

March 19, 2013 | A session at the Midwest Regional Conference

Where does higher education stand in terms of analytics maturity, and what actions are needed to take it to the next level? How does your institution fare in providing students with the technologie…

Measuring the Present: The Answer Key

March 27, 2012 | A session at the EDUCAUSE Midwest Regional Conference 2012

Everyone wants metrics. The problem is figuring out where you should start and how far you should go (the possibilities are endless). The Answer Key provides a framework for determining where you s…

Designing a Dashboard to Rank CMS Usage

January 13, 2010 | A session at the EDUCAUSE Mid-Atlantic Regional Conference 2010

Drexel IT has an abiding interest in determining metrics about its course management system. Each term, we create an environment in Blackboard Vista for every section delivered. While we can keep t…

Metrics and Measures and Dashboards, Oh My! The Challenges of Developing a Quality Program for IT

June 11, 2007 | A session at the EDUCAUSE Southeast Regional Conference 2007

Reporting quality and showing the value of an IT organization is a challenging proposition. The old saying you can't manage what you can't measure is still true. Determining how to show &…

Do It Yourself IT Metrics

March 13, 2006 | A session at the EDUCAUSE Midwest Regional Conference 2006

Do it yourself IT metrics combines the right balance of theory, tools, and lessons learned regardless of your role or experience level with measures. This presentation will give a brief overview of…

Metrics, Shmetrics: What Are They Good For? Combining Data Management and In-House Resources to Enhance Your Support Initiative

March 7, 2005 | A session at the NERCOMP Annual Conference 2005

The help desk software has been researched, purchased, implemented, and customized to suit your organizational needs. What are the short-term benefits? More importantly, are the long-term goals of …