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EDUCAUSE Library Items for Metrics

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Assessing Your Fiscal Bandwidth: Current Practices for Measuring IT Costs in Higher Education: May 14, 2013

Accurately and consistently measuring the cost of IT in higher education is an essential part of strategic IT management, yet according to IT leaders, cost data have proven elusive. What if a…
Curating for Quality: Ensuring Data Quality to Enable New Science: October 24, 2012

The National Science Foundation sponsored a workshop on September 10 and 11, 2012, in Arlington, Virginia on curating data, inviting Individuals from government, academic and industry settings …
Designing a Dashboard to Rank CMS Usage: January 13, 2010 | A session at the EDUCAUSE Mid-Atlantic Regional Conference 2010
Drexel IT has an abiding interest in determining metrics about its course management system. Each term, we create an environment in Blackboard Vista for every section delivered. While we can keep t…
Do-It-Yourself Metrics: January 1, 2006

Good Ideas Do-It-Yourself Metrics Metrics have arrived—which means we need a practical approach to implementing them By Martin Klubeck , Michael Langthorne , and Don Padgett …
Lessons from the Field: Making a Culture of Inquiry Work for You: February 6, 2012

Join Malcolm Brown, EDUCAUSE Learning Initiative director, and Veronica Diaz, ELI associate director, as they moderate this webinar with Rob Johnstone from the Research and Planning Group. The R…
Management by Fact: MIT and Stanford Benchmark the IT Help Desk: January 1, 2003

A joint Stanford/MIT team developed metrics, assessed costs, and unearthed best practices from each campus. An innovative "dashboard" provides key data to manage the Help Desk. Learn abou…
Metrics and Measures and Dashboards, Oh My! The Challenges of Developing a Quality Program for IT: June 11, 2007 | A session at the EDUCAUSE Southeast Regional Conference 2007
Reporting quality and showing the value of an IT organization is a challenging proposition. The old saying you can't manage what you can't measure is still true. Determining how to show &…
Metrics, Shmetrics: What Are They Good For? Combining Data Management and In-House Resources to Enhance Your Support Initiative: March 7, 2005 | A session at the NERCOMP Annual Conference 2005
The help desk software has been researched, purchased, implemented, and customized to suit your organizational needs. What are the short-term benefits? More importantly, are the long-term goals of …
Using Research-Based Practices to Increase Response Rates of Web-Based Surveys: June 24, 2011

Key Takeaways Offices of information technology should use multiple metrics and data collection tools to determine the needs of various stakeholders at their institutions. …

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