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EDUCAUSE Library Items for Metrics

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Benchmarking for CIOs: February 12, 2013 | A session at the West/Southwest Regional Conference
The CIO role is changing from technologist to business strategist, communicator, and financial manager. In this new role, having data and knowing what to do with it will be instrumental to CIOs…
Metrics 201: Benchmarking and Security Metrics: May 15, 2012
Whether you're new to metrics or a metrics master, this session is for you. We'll help you get started with using a metrics development methodology. Then, we'll look at some examples…
Measuring the Cloud: June 24, 2010

Key Takeaways Measuring cloud services will finally make it obvious that measuring effectiveness is more important than tracking possible efficiencies. Obtaining the desired metrics dat…
Measuring What Matters: October 24, 2007 | A session at the EDUCAUSE 2007 Annual Conference
Determining what to measure, how to measure it, and to whom to report the results can be more of an art than a science. In this session, four major research universities will address how to communi…
Metrics and Measures and Dashboards, Oh My! The Challenges of Developing a Quality Program for IT: June 11, 2007 | A session at the EDUCAUSE Southeast Regional Conference 2007
Reporting quality and showing the value of an IT organization is a challenging proposition. The old saying you can't manage what you can't measure is still true. Determining how to show &…
Management by Fact: Benchmarking University IT Services: January 1, 2004

A joint Stanford/MIT team developed metrics, assessed costs, and unearthed best practices from each campus. An innovative "dashboard" for the Help Desk and broad balanced scorecard for IT…
Management by Fact: Benchmarking University IT Services: January 1, 2004

FEATURE ARTICLES Management by Fact: Benchmarking University IT Services A cross-institutional effort resulted in cultural and practical changes in IT management By Jennifer Dowling Do…
How to Implement a Useful, Ongoing IT Metrics Program: January 1, 2003

Yale University has begun to assess the efficiency and effectiveness of its IT program. The presentation will concentrate on how to develop a metrics project plan and institute a metrics process. W…
Management by Fact: MIT and Stanford Benchmark the IT Help Desk: January 1, 2003

A joint Stanford/MIT team developed metrics, assessed costs, and unearthed best practices from each campus. An innovative "dashboard" provides key data to manage the Help Desk. Learn abou…

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