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- Metrics [x]
- IT Effectiveness (10)
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EDUCAUSE Library Items for Metrics
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Applying a Metrics Report Card
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May 5, 2008
© 2008 Martin Klubeck and Michael Langthorne. The text of this article is licensed under the Creative Commons Attribution-NonCommercial-No Derivative Works 3.0 license ( http://creativecommons.…
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Building a Process-Savvy Organization
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January 1, 2007
Good Ideas Building a Process-Savvy Organization Measuring and improving your organization's capacity to design, implement, and manage effective IT processes amplifies your staff'…
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Do-It-Yourself Metrics
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January 1, 2006
Good Ideas Do-It-Yourself Metrics Metrics have arrived—which means we need a practical approach to implementing them By Martin Klubeck , Michael Langthorne , and Don Padgett …
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IT Metrics and Money: One Approach to Public Accountability
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January 1, 2004
Research in Brief IT Metrics and Money: One Approach To Public Accountability The California State University system collects data to measure progress toward technology policy goals and rep…
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Management by Fact: Benchmarking University IT Services
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January 1, 2004
FEATURE ARTICLES Management by Fact: Benchmarking University IT Services A cross-institutional effort resulted in cultural and practical changes in IT management By Jennifer Dowling Do…
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Measuring the Cloud
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June 24, 2010
Key Takeaways Measuring cloud services will finally make it obvious that measuring effectiveness is more important than tracking possible efficiencies. Obtaining the desired metrics dat…
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On Expectations and Metrics
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June 6, 2012
Martin Klubeck is a Strategy and Planning Consultant in the Office of Information Technologies at the University of Notre Dame. Key Takeaways The concept of "expectations…
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Using Research-Based Practices to Increase Response Rates of Web-Based Surveys
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June 24, 2011
Key Takeaways Offices of information technology should use multiple metrics and data collection tools to determine the needs of various stakeholders at their institutions. …
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Video: Using Metrics
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July 18, 2012
Metrics are used to measure, compare, and assess. In this video we talk about what goes in to creating metrics and how they can help track performance. …
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Winds of Change: Charting the Course for IT in the Twenty-First Century
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October 19, 2007
© 2007 Brian L. Hawkins. The text of this article is licensed under the Creative Commons Attribution-NonCommercial-NoDerivs 3.0 License ( http://creativecommons.org/licenses/by-nc-nd/3.0/ ). …



















