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EDUCAUSE Library Items for Metrics

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Metrics, Shmetrics: What Are They Good For? Combining Data Management and In-House Resources to Enhance Your Support Initiative: March 7, 2005 | A session at the NERCOMP Annual Conference 2005
The help desk software has been researched, purchased, implemented, and customized to suit your organizational needs. What are the short-term benefits? More importantly, are the long-term goals of …
Management by Fact: Benchmarking University IT Services: January 1, 2004

A joint Stanford/MIT team developed metrics, assessed costs, and unearthed best practices from each campus. An innovative "dashboard" for the Help Desk and broad balanced scorecard for IT…
Achieving Alignment Through Strategic Information Technology Management at The University of Memphis: April 26, 2004

This case study explores the processes and structures put in place by the first chief information officer of The University of Memphis in order to align its information technology organization wi…
IT Metrics and Money: One Approach to Public Accountability: January 1, 2004

Research in Brief IT Metrics and Money: One Approach To Public Accountability The California State University system collects data to measure progress toward technology policy goals and rep…
Management by Fact: Benchmarking University IT Services: January 1, 2004

FEATURE ARTICLES Management by Fact: Benchmarking University IT Services A cross-institutional effort resulted in cultural and practical changes in IT management By Jennifer Dowling Do…
Integration of Technology in Business Schools: January 1, 2003

IT programs in schools of business enrich the curriculum with the tools on which modern business is based. This presentation reports a survey of IT priorities, metrics, policies/standards/support, …
Metrics and Money: The Process and Politics of Accountability: January 1, 2003

In 1999, California State University negotiated a 10-year accountability agreement with the California legislature to justify $250 million in technology infrastructure upgrades. CSU engages in annu…
How to Implement a Useful, Ongoing IT Metrics Program: January 1, 2003

Yale University has begun to assess the efficiency and effectiveness of its IT program. The presentation will concentrate on how to develop a metrics project plan and institute a metrics process. W…
Management by Fact: MIT and Stanford Benchmark the IT Help Desk: January 1, 2003

A joint Stanford/MIT team developed metrics, assessed costs, and unearthed best practices from each campus. An innovative "dashboard" provides key data to manage the Help Desk. Learn abou…
Student Learning Objectives (SLO) and the Transformation of the Learning Experience: January 1, 2003

The University of Washington has embarked on a project designed to identify learning objectives for its undergraduate learning experiences across the entire university. Educational transformation h…

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