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EDUCAUSE Library Items for Middleware

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A Transformative Period: Is Higher Education IT Having an Identity Crisis?: June 3, 2013

Interviewed members of the IT Issues Panel believe that higher education IT organizations are going through a period of great change and may even be in the throes of an identity crisis. Are hi…
Service Descriptions in Higher Ed IT organizations: April 18, 2013 | A session at the Enterprise IT Leadership Conference 2013
This presentation will describe the process that Cal Poly Pomona used to standardize on a service description methodology and show the lessons learned in the development of that methodology. It wil…
Leading and Partnering from the Inside Out: April 18, 2013 | A session at the Enterprise IT Leadership Conference 2013
At Indiana University, a co-management model of IT services at the School of Engineering and Technology, the Geology Department and at the School of Environmental and Public Affairs with central …
Using Self-Managing Teams to Improve Service Delivery: A Case Study from JHU: April 17, 2013 | A session at the Enterprise IT Leadership Conference 2013
Our Student and Administrative Solutions team, which is responsible for supporting our SIS and other related services, was challenged with a multitude of internal issues that were starting to erode…
BYOD and Get Walk-in Service: April 1, 2013

Key Takeaways Boise State University, a large commuter school, has emphasized use of personal mobile devices for learning both in and out of the classroom. From the perspectiv…
Standing Out in the Crowd: Getting Your Message Heard by the New Kids on the Block: March 19, 2013 | A session at the Midwest Regional Conference
We all know there are a limited number of opportunities to get messages in front of your incoming first-year students when they're visiting campus, attending a summer orientation, and during t…
ECAR Research Tour: The Year in Review: March 19, 2013 | A session at the Midwest Regional Conference
Where does higher education stand in terms of analytics maturity, and what actions are needed to take it to the next level? How does your institution fare in providing students with the technologie…
Where Do We Go from Here? Using Collaboration Carefully to Navigate Growth: March 18, 2013 | A session at the Midwest Regional Conference
The University of Chicago's IT Services desires to embed itself in the experiential and transformational culture of the campus but faces an ambiguous course. Direct engagement with creative de…
"Flip IT! Flip IT Good!" User-Centered Solutions Create Success: February 13, 2013 | A session at the West/Southwest Regional Conference
You've heard of flipping houses, even classrooms, but what about a help desk? Web services? Incorporating user-centered design into a help desk remodel yielded a better user experience and pro…
Teaching Fishing; or, Empowering Users with Technology: February 13, 2013 | A session at the West/Southwest Regional Conference
"Give a man a fish and he'll eat for a day. Teach a man to fish and he'll eat for a lifetime." This session will discuss the issues of "teaching fishing" (in relation …

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