Mobile Support

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From development and deployment to operation and support, mobile computing puts its own demands on campus IT infrastructure. Developers need appropriate tools, platforms, and test beds, and help desk staff and other support personnel need resources to diagnose and resolve problems. Behind all of this, mobile computing puts new pressures on cellular and Wi-Fi connectivity, data synchronization, and server and network performance, as well as architecture and strategy for authentication and security. Explore this resource site—a collection of all EDUCAUSE resources related to mobile computing support.

Articles and Reports

Mobile IT in Higher Education, 2011 Report, ECAR Research Report. This report found that the average respondent institution has enabled only a few services for mobile access. Institutions that have invested more money and those that have larger numbers of staff assigned to mobile-enablement initiatives show greater progress
Mobile Perspectives: On devices—Mobile: Letting Go of the Device and Building for Innovation, EDUCAUSE Review, March/April 2011. "This device-agnostic framework and approach has huge practical advantages in that we can reach the vast majority of our mobile community regardless of what device they are using and we can readily accommodate ever-changing devices.”
Community Colleges Handle Increased Mobile Device Load, Converge, April 2011. As mobile devices become more prevalent on community college campuses, technology leaders are figuring out ways to deal with the increased load on their networks.
From Users to Choosers: Central IT and the Challenge of Consumer Choice, EDUCAUSE Review, November/December 2010. The rise of the new consumer-oriented ubiquitous computing will reshape—and reduce—users’ reliance on enterprise IT. As the people institutions are accustomed to thinking of as users refashion themselves into choosers, colleges and universities will need to devise new ways of supporting constituents and looking out for institutional interests.
University IT: Essential and Strategic in Changing Times, EDUCAUSE Review, January/February 2010. Information technology is essential, and it can be strategic. How colleges and universities harmonize these attributes of the IT landscape will make all the difference to their future.

Mobile Device Support in Higher Education

This list is a sampling of how schools are handling mobile device support for their user community.

March 2012

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EDUCAUSE Library Items for Mobile Support

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Mobile Support: Mobile Support True From development and deployment to o…
The Wild-Card Character of "Bring Your Own": A Panel Discussion: April 1, 2013

Panelists on the front lines of higher education information technology share their thoughts on BYOD and what it could mean for colleges and universities. By R. F. "Chip"…
BYOD and Get Walk-in Service: April 1, 2013

Key Takeaways Boise State University, a large commuter school, has emphasized use of personal mobile devices for learning both in and out of the classroom. From the perspectiv…
Developing a Campus Mobile Strategy: Guidelines, Tools, and Best Practices: January 24, 2013

This guide from the ACTI Mobile Web Frameworks Working Group helps walk you through the steps of: Making the Case for Mobility, Thinking Through a Mobility Strategy, Developing Institutional …
On the Cutting Edge: Innovative Services That Blend Technology with Purpose: February 13, 2013 | A session at the West/Southwest Regional Conference
Join this lively session for a look at three exciting and innovative services being offered to meet new challenges on our campuses including data management, the need to rethink and repurpose physi…
Preparing for Back-to-School BYOD: August 8, 2012

With the BYOD trend on campus growing ever stronger, an IT network analyst shares his checklist to help ensure that your campus network is ready to manage the onslaught. …
Executive Summary: Student Mobile Computing Practices -- Lessons Learned from Qatar: August 13, 2012

Eden Dahlstrom is a Senior Research Analyst at EDUCAUSE. Mobile computing is transforming information technology and the student learning environment in higher education. Inst…
Multiple Devices and Platforms: Institutional Strategies: May 17, 2012

This CNI’s Executive Roundtable on multiple devices and platforms discussed institutional strategies concerning BYOD. Faculty, staff, and students in our institutions continue to use laptops a…
Student Mobile Computing Practices, 2012: Lessons Learned from Qatar: May 18, 2012

Mobile computing is transforming information technology and the student learning environment in higher education , yet educational institutions everywhere are just scratching the surfa…
Does BYOD Require BYOITS (By Your Own IT Staff) for the Mobile Tsunami?: June 1, 2012 | A session at the Southeast Regional Conference
We are in the midst of a national trend of BYOD (Bring Your Own Device). How does this new movement impact our campuses in terms of IT support for teaching and learning? Will those schools implemen…

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