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EDUCAUSE Library Items for Operational Planning
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Increasing IT Value for Customers: A Challenge for Higher Education
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February 28, 2006
This research bulletin is the work of a strategic project team participating in the IT Leaders Program, a leadership development initiative facilitated by MOR Associates of Watertown, Massachuset…
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Captive Clients: The High Road to Customer Involvement
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January 1, 1996
The more involved customers are in the development, design, and testing of an information system, the better the resulting system. However, the best, most knowledgeable customers are exactly the p…
