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EDUCAUSE Library Items for Organizational Culture

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7 Things You Should Know About ITIL: October 5, 2010

The Information Technology Infrastructure Library (ITIL) is a framework for guiding the design and delivery of IT services. In the same way that an organization might have standards for project m…
A Place for Everyone: Understanding IT Culture Using S-Curves: March 18, 2008 | A session at the EDUCAUSE Midwest Regional Conference 2008
Culture clash between centralized and decentralized IT is common on campuses today. Understanding what motivates one team to pursue risky solutions and another to pursue reserved solutions helps us…
A Principled and Participative Process for Organizational Realignment: October 13, 2010 | A session at the EDUCAUSE 2010 Annual Conference
IS&T for GSU has reorganized in order to enhance customer service, eliminate redundant efforts due to internal stovepipes, and eliminate gaps in service offerings. Learn about this participativ…
CNI Podcast: Dean Krafft on Reimagining IT at Cornell University: December 16, 2010

In response to the financial crisis, Cornell University began a broad review of a number of functional areas of the university, including information technology. Over a one-year period from the s…
Creating a Culture of Innovation: October 2, 2012 | A session at the ELI Online Fall Focus Session 2012
Getting the right people at the right time with the right tools and training is critical to creating a culture of innovation. At the InnovationSpace at Virginia Tech, we've combi…
Creating a Culture of Support: April 25, 2006 | A session at the EDUCAUSE Western Regional Conference 2006
Successfully creating a culture of support ensures a strong foundation for operational and strategic performance enhancements. This case study demonstrates the methods of building an environment th…
EDUCAUSE Now - Show #2 - P2P, Clifford Lynch, IT Cultures: April 10, 2008

EDUCAUSE Now is a monthly podcast, focusing on the intelligent use of information technology in higher education. Each episode features a variety of stories, interviews, and views that relate…
ITIL in the Real World: NYU Leverages ITIL Best Practices to Enhance IT Organizational Processes: October 11, 2006 | A session at the EDUCAUSE 2006 Annual Conference
Underdefined IT processes may compromise product development, service delivery, organizational agility, and efficiency. Without well-developed IT processes, service partners may find it difficult t…
Making Room for Yes: It Starts at the Top: August 24, 2010

This ECAR research bulletin provides some practical suggestions on how IT can become a valued partner in the mission of the institution by creating a culture of yes . Doing so requires strong…
Seminar 03A - Service Layers, Not Centralized vs. Decentralized: Cost Savings Without Service Reductions: October 12, 2010 | A session at the EDUCAUSE 2010 Annual Conference
Universities that employ both centralized and decentralized staff often report unacceptable and frustrating levels of conflict between these groups. This session will offer a conceptual framework t…

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