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EDUCAUSE Library Items for Organizational Structure

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7 Things You Should Know About ITIL: October 5, 2010

The Information Technology Infrastructure Library (ITIL) is a framework for guiding the design and delivery of IT services. In the same way that an organization might have standards for project m…
A Learning Opportunity for Staff: Simulating an IT Department Review: November 9, 2007

Professional Development A Learning Opportunity for Staff: Simulating an IT Department Review Simulating an external department review at the imaginary Highhopes College gave IT staff at Sk…
A Place for Everyone: Understanding IT Culture Using S-Curves: March 18, 2008 | A session at the EDUCAUSE Midwest Regional Conference 2008
Culture clash between centralized and decentralized IT is common on campuses today. Understanding what motivates one team to pursue risky solutions and another to pursue reserved solutions helps us…
A Principled and Participative Process for Organizational Realignment: October 13, 2010 | A session at the EDUCAUSE 2010 Annual Conference
IS&T for GSU has reorganized in order to enhance customer service, eliminate redundant efforts due to internal stovepipes, and eliminate gaps in service offerings. Learn about this participativ…
A Tale of Two Worlds: Academia and the Information Technology Unit: March 14, 2006 | A session at the EDUCAUSE Midwest Regional Conference 2006
Faculty liaisons regularly deal with the conflicting world views of the academic and IT units. This presentation explores how these units view each other and the world, and will discuss ways of in…
Academic Medical Centers: Requirements and Challenges: February 9, 2005
The academic medical center is often caught in the middle between the more rigid computing environment of the hospital and the more flexible computing environment of the university. Although the sc…
Action Analytics: Setting the National Agenda: October 13, 2010 | A session at the EDUCAUSE 2010 Annual Conference
The term "action analytics" refers to analytics capabilities that are powerful, immediate, and useful to a wide range of stakeholders. Action analytics require the development of organiza…
Aligning Organizational Purpose and Culture: A New Model: June 2, 2010 | A session at the EDUCAUSE Southeast Regional Conference 2010
The greatest impact an IT organization can have on behalf of its customers is to be "the best" at the services it provides. Becoming the best involves using a comprehensive model that rec…
An Interview with Rich Kogut: October 31, 2005

In this recording, Vidya Ananthanarayanan sits down with Rich Kogut to chat about his experiences with the first American research university built in the 21st century. Learn about the chal…
Attract, Retain, and Engage the Best: Building an Inclusive IT Culture through Professional Development: June 1, 2010

This ECAR research bulletin explores the process of building an appreciation for diversity into the fabric of an organization through a program that employs an innovative approach to professiona…

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