Outsourcing

EDUCAUSE Library Items for Outsourcing

Outsourcing E-Mail and Other Applications

June 2, 2009 | A session at the EDUCAUSE Southeast Regional Conference 2009

More colleges and universities are moving to outsource e-mail and other applications as budgets tighten and we are asked to do more with less. Learn what has gone into these decisions, lessons lea…

Crowdsourcing the IT Help Desk: A Cloud Approach to Mass Intelligence

April 21, 2009

This ECAR research bulletin refines the concepts of crowdsourcing and mass intelligence and provides several notable examples of their vast potential when they are used together. As higher educat…

Performing Risk Analysis and Testing: Outsource or In-House? A Towson University Case Study

January 7, 2009 | A session at the EDUCAUSE Mid-Atlantic Regional Conference 2009

To ensure that institutional systems are secure and meet payment card industry requirements, managers must perform regular risk tests on various systems across campus. When we lost our security eng…

Help Desk Outsourcing: Lessons Learned

January 7, 2009 | A session at the EDUCAUSE Mid-Atlantic Regional Conference 2009

This presentation will examine the implementation and evaluation of help desk outsourcing projects from the perspective of two colleges with different experiences and outcomes. The IT help desk pla…

Outsourcing Non-E-Mail Applications

October 30, 2008 | A session at the EDUCAUSE 2008 Annual Conference

Do we (campus IT) need to do it all? Can we? If not, how can we best serve our campuses' needs? We could limit choices, outsource, or let "2.0" blossom! Join your colleagues to discu…

In and Outsourcing: Benefits and Risks

October 29, 2008 | A session at the EDUCAUSE 2008 Annual Conference

Can sourcing certain IT services to outside vendors be beneficial to the institution? If so, which ones, and how many? What about insourcing? How do institutions select which services to provide in…

IT Services Sourcing Survey

November 4, 2008

This November 2008 survey is a critical component of the EDUCAUSE Center on Applied Research (ECAR) study of IT services sourcing in higher education. The historically binary decision to self-ope…

Painting the Clouds

October 23, 2008

FOCUS AREA: MANAGING THE ENTERPRISE © 2008 Colin Currie EDUCAUSE Review, vol. 43, no. 6 (November/December 2008) Painting the Clouds Colin Currie Colin Currie is Director of…

Student Input in College Decision Making

August 4, 2008

© 2008 Celeste M. Schwartz, Emory M. Craig, Jeff Trzeciak, Julie K. Little, and Veronica Diaz. The text of this article is licensed under the Creative Commons Attribution-NonCommercial-No Deriva…

ITIL Service Management Practices: Third Time's the Charm

July 7, 2008

Since its inception, the Information Technology Infrastructure Library (ITIL) has remained the most widely recognized and adopted framework for IT service management. The many benefits of ITIL h…