Planning

EDUCAUSE Library Items for Planning

Updating the Value Proposition: Using Services to Define Your IT Organization

October 20, 2011 | A session at the EDUCAUSE 2011 Annual Conference

This presentation will identify how conducting a services inventory is the foundation for creating an understanding of current services, customers, and cost; identifying and justifying efforts and …

TechQual, Budgets, and Improving Service Management

October 14, 2010 | A session at the EDUCAUSE 2010 Annual Conference

This presentation looks at how Furman University used TechQual surveys to measure how our community's perceptions of service quality changes as we implemented ITIL service management best prac…

Avoiding an IT House of Cards: Building Your Own Solid Foundation

October 15, 2010 | A session at the EDUCAUSE 2010 Annual Conference

Arguably there hasn't been a more challenging time than now to consider the "ideal" structure for IT organizations. A multitude of issues, challenges, and stressors affect our abilit…

Challenges and Strategies for Computer Maintenance Services

October 30, 2008 | A session at the EDUCAUSE 2008 Annual Conference

An effective and efficient computer and peripherals maintenance service is a big challenge for the IT staff in a campus with more than 50,000 items. This poster will present the results achieved wi…

Strategic Planning as Driver for IT Services Governance

October 26, 2007 | A session at the EDUCAUSE 2007 Annual Conference

To achieve the USP computing Center's main goal of operational excellence in IT services provision, a strategic plan involving the entire organization was developed. This presentation will de…

Charting the IT Path: Unifying IT Strategic Planning with Central and Decentralized IT Goals

October 25, 2007 | A session at the EDUCAUSE 2007 Annual Conference

While the challenge of IT strategic planning might be similar across institutions, the individual approaches used are influenced by many factors including those unique to an institution. SMU's…

Relationship Management: Stronger Partnerships to Inform IT Planning

October 24, 2007 | A session at the EDUCAUSE 2007 Annual Conference

Relationship management is a holistic approach to understanding customer IT needs that augments existing relationships between customers and IT service teams. The goals are to position central IT t…

Listening to the Client: Connecting IT and the Academy

October 19, 2005 | A session at the EDUCAUSE 2005 Annual Conference

IT services are evolving toward higher levels of connection with the academy. To validate progress and contribute to strategic planning, MIT and Stanford completed collaborative client satisfaction…

The 2004 Campus Computing Survey

October 20, 2004 | A session at the EDUCAUSE 2004 Annual Conference

The Campus Computing Project will present data from the 2004 survey on the role of information technology in American higher education. Topics include user support, e-commerce, wireless networks, s…

The 2003 Campus Computing Survey

January 1, 2003

The Campus Computing Project will present data from the 2003 survey on the role of information technology in American higher education. Key topics include user support issues, e-commerce, wireless …