Planning

EDUCAUSE Library Items for Planning

Leveraging IT Support

October 20, 2011 | A session at the EDUCAUSE 2011 Annual Conference

This discussion will focus on strategic thinking around leveraging common IT support tools and services. Many institutions are spending money developing and delivering duplicate services and tools …

Updating the Value Proposition: Using Services to Define Your IT Organization

October 20, 2011 | A session at the EDUCAUSE 2011 Annual Conference

This presentation will identify how conducting a services inventory is the foundation for creating an understanding of current services, customers, and cost; identifying and justifying efforts and …

Delivering Mobile Technology Applications and Services: Getting Started

October 20, 2011 | A session at the EDUCAUSE 2011 Annual Conference

Do you have an app for that? Join this session to learn how Dickinson College developed an enterprise mobile technology strategy. The discussion will focus on identifying the keys to a successful m…

TechQual, Budgets, and Improving Service Management

October 14, 2010 | A session at the EDUCAUSE 2010 Annual Conference

This presentation looks at how Furman University used TechQual surveys to measure how our community's perceptions of service quality changes as we implemented ITIL service management best prac…

Getting Back to Business: A Strategic Plan for Supporting the Success of Your Students

October 13, 2010 | A session at the EDUCAUSE 2010 Annual Conference

Even when you think you are doing everything right to meet the needs of your students, it's frighteningly easy to lose touch with your constituents' priorities. Learn how Wharton Computin…

Seminar 16P - Leading a Successful Instructional Technology Program from the Middle of the Organization

October 12, 2010 | A session at the EDUCAUSE 2010 Annual Conference

Leading a successful instructional technology program from the middle of the institution requires diverse and well-honed leadership skills for three distinctly different leadership situations: esta…

Service in a Global Network University in 2010 and Beyond

October 14, 2010 | A session at the EDUCAUSE 2010 Annual Conference

"To serve, to lead, to innovate": living up to this purpose articulated in 1998 for Information Technology Services at NYU seemed a reasonable challenge. Then context changed: for the eco…

Avoiding an IT House of Cards: Building Your Own Solid Foundation

October 15, 2010 | A session at the EDUCAUSE 2010 Annual Conference

Arguably there hasn't been a more challenging time than now to consider the "ideal" structure for IT organizations. A multitude of issues, challenges, and stressors affect our abilit…

Against All Odds: A Case Study of ITIL Adoption at Rice University

October 15, 2010 | A session at the EDUCAUSE 2010 Annual Conference

Without hiring consultants, changing our org chart, or investing in massive training, we implemented ITIL processes and experienced significant ROI. We will share the tricks we used to rally the su…

Why Build When You Can Dream?

October 14, 2010 | A session at the EDUCAUSE 2010 Annual Conference

Our project team was itching to build while our enterprise architect paused to dream. This case study will highlight lessons learned by both the enterprise architecture and the registrar during thi…