Planning

EDUCAUSE Library Items for Planning

Leading and Partnering from the Inside Out

April 18, 2013 | A session at the Enterprise IT Leadership Conference 2013

At Indiana University, a co-management model of IT services at the School of Engineering and Technology, the Geology Department and at the School of Environmental and Public Affairs with central …

Leveraging IT Support

October 20, 2011 | A session at the EDUCAUSE 2011 Annual Conference

This discussion will focus on strategic thinking around leveraging common IT support tools and services. Many institutions are spending money developing and delivering duplicate services and tools …

Updating the Value Proposition: Using Services to Define Your IT Organization

October 20, 2011 | A session at the EDUCAUSE 2011 Annual Conference

This presentation will identify how conducting a services inventory is the foundation for creating an understanding of current services, customers, and cost; identifying and justifying efforts and …

Delivering Mobile Technology Applications and Services: Getting Started

October 20, 2011 | A session at the EDUCAUSE 2011 Annual Conference

Do you have an app for that? Join this session to learn how Dickinson College developed an enterprise mobile technology strategy. The discussion will focus on identifying the keys to a successful m…

Bring Data: Analytics, Outcomes, and the Role of IT Leadership

February 7, 2011

Fully 40 years ago, the President's Task Force on Higher Education (the Newman Commission) challenged education leaders to address critical questions about "efficiency" in higher …

Got Connections? Sponsored by Trustwave

March 16, 2011 | A session at the EDUCAUSE Midwest Regional Conference 2011

Keeping the IT support environment up to date means more than constantly introducing new technologies. Higher education is changing dramatically; students and faculty rely on social and technical r…

TechQual, Budgets, and Improving Service Management

October 14, 2010 | A session at the EDUCAUSE 2010 Annual Conference

This presentation looks at how Furman University used TechQual surveys to measure how our community's perceptions of service quality changes as we implemented ITIL service management best prac…

Getting Back to Business: A Strategic Plan for Supporting the Success of Your Students

October 13, 2010 | A session at the EDUCAUSE 2010 Annual Conference

Even when you think you are doing everything right to meet the needs of your students, it's frighteningly easy to lose touch with your constituents' priorities. Learn how Wharton Computin…

Seminar 16P - Leading a Successful Instructional Technology Program from the Middle of the Organization

October 12, 2010 | A session at the EDUCAUSE 2010 Annual Conference

Leading a successful instructional technology program from the middle of the institution requires diverse and well-honed leadership skills for three distinctly different leadership situations: esta…

Service in a Global Network University in 2010 and Beyond

October 14, 2010 | A session at the EDUCAUSE 2010 Annual Conference

"To serve, to lead, to innovate": living up to this purpose articulated in 1998 for Information Technology Services at NYU seemed a reasonable challenge. Then context changed: for the eco…