Administrative Systems and Online Student Services
- Published:
- Briefs, Case Studies, Papers, Reports
- Author(s) and Contributors:
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Author(s): Gene Spencer
- Source(s) and Collection(s):
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Presentation(s): Annual Conferences
- ParentTopics:
Abstract
Today's students assume the Internet is the place to turn for all of their needs. Integration of online student services into the overall institutional e-business strategy of our institutions is critical. Can we define online services that match the campus service culture? Can we really put this power in the hands of the students, who might not know or agree with our data standards? How will we balance access with security? Who will get to define the ideal state? What relationships and partnerships will be required to develop these services? What does it mean for our organizations and who will lead the charge? Finally, will portals get us where we need to be? This roundtable discussion will address these and other issues related to the challenge of moving from managing transactions to directly serving students in an online environment.