After IT Restructuring: What's Next?

Abstract

In July 1993, DePaul University integrated its information technology and services functions under a new information technology division. This restructuring consolidated formerly fragmented services to achieve a unified direction for information technology aligned with university goals. In two years, the new division brought the university into a competitive technology environment of integrated network infrastructure and client/server architecture. To respond to changing technology environment and maturing user community, in spring 1995 the division undertook a second restructuring effort. Four strategies were used to reposition the division: a) streamline functional areas for greater coordination; b) invigorate team leadership for shared responsibilities; c) initiate new cross-functional processes to enhance IT effectiveness; and d) implement a comprehensive communication and customer service program to forge active partnership with users. This paper examines DePaul's experience after its initial IT restructuring and discusses the rationales and strategies for further changes to meet changing university needs. Two cases, network and client/server support, are presented to illustrate the strategies and implications.