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Assessing What Faculty, Students, and Staff Expect from Information Technology Organizations in Higher Education

Tuesday, September 7, 2010


This ECAR research bulletin covers the TechQual+ approach to assessing what faculty, students, and staff expect from IT organizations in higher education. The theoretical approach to TechQual+ is presented, as are the key data indicators generated through a TechQual+ survey and the future plans for the refinement of the approach. The use of the TechQual+ instrument and tools are demonstrated with examples from two universities.

Citation for this Work: Chester, Timothy M. “Assessing What Faculty, Students, and Staff Expect from Information Technology Organizations in Higher Education” (Research Bulletin 18, 2010). Boulder, CO: EDUCAUSE Center for Analysis and Research, 2010, available from

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Dr. Chester,

I was very fortunate to have been with you when you first started working on this initiative at TAMUQ and I am so happy to see it evolve not only as a tool, but also something that allows us to reinforce the philosophy governing service provisioning in higher education IT.  Thank you.  ravi. 



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