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Thursday, January 1, 2004
Implementing information technology change without adequate communication among stakeholders creates an acrimonious environment for all. Planned outages for routine system maintenance and new installations must be coordinated among all stakeholders to minimize adverse effects. A tracking system that maintains an audit trail of changes and implementations is invaluable in determining whether such an action has created additional challenges. A well-organized communication system is particularly critical to a university hospital environment, where workflow can be severely disrupted.