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The Cost of IT Staff Turnover: A Quantitative Approach

Tuesday, February 19, 2002

Abstract

Hiring and retaining IT workers is a chronic challenge. When knowledge workers leave and must be replaced, institutions incur significant costs. Often, replacement costs far outstrip the additional compensation it would have taken to retain an employee. This Research Bulletin describes a framework for assessing the costs of IT staff turnover, including costs associated with separation, acquisition, and development.

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