Main Nav

Dear WWW: Managing Communication through the World Wide Web

Wednesday, January 1, 1997


In the four years since the authors first implemented a WWW infrastructure for the UC Davis campus, they have received an amazing amount of e-mail regarding general campus questions and concerns. This paper explores the challenges and ramifications of having a single point of contact for most of the institution's incoming e-mail questions and comments. In traditional paradigms, a public relations office or information office would be responsible for fielding queries from the general public. Information technology professionals are now being placed in the role of answering e-mail on a variety of non-IT topics including admissions, housing, academics, and research. The authors share some of their successes and failures as well as some strategies for coping.

Download This Resource

Tags from the EDUCAUSE Library