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Developing an Information Technology Support Model for Higher Education
Wednesday, January 1, 1997
At Babson College, as at many other institutions, most of the College's services are computer mediated, creating a demand for full support coverage by the help desk, which handles as many as 1,500 calls a month. To meet this demand and satisfy varied groups of users, Babson has devised a series of service delivery models tailored to each group's needs.