Main Nav

Expansion of Web-Based Library Services in Large Research Libraries: A Penn State Case Study

Wednesday, January 1, 2003


To meet the changing needs and expectations of our users, the Penn State University Libraries are building a suite of Web-based services, including synchronous and asynchronous reference, by working with vendors to support services across system platforms. The project incorporates several methodologies to assess outcomes, user satisfaction, and performance evaluation.

Download This Resource

Tags from the EDUCAUSE Library