A Gripe Session at Blackboard

Published:
Briefs, Case Studies, Papers, Reports
Author(s) and Contributors:
Author(s): Ben Eisen
Source(s) and Collection(s):
Sources(s): Community
ParentTopics:
Learning Management Systems (LMS)

Abstract

At annual users conference, a "listening session" features more complaints than executives had time for. Customer service faulted by many.

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