Main Nav

Implementing an E-Business Focused Service Strategy

Friday, January 1, 1999

Abstract

Universities and other public and nonprofit institutions are not immune to the digital economy and the sea change that has occurred in business relationships. This presentation will elaborate on how the University of Minnesota is transforming itself and how the organization is being restructured to support a comprehensive and integrated e-business strategy. Especially noteworthy is the establishment of a common framework that links and markets services in walk-in centers, and on Web sites and phone services. The presenters will demonstrate how they are structuring a process and system for ongoing, cross-departmental, Web-based business process redesign. They also will explore the challenges of cross-training, new HR requirements, and marketing in establishing walk-in centers. The session will conclude with a demonstration of the University's new "One Stop" Intranet.

Download This Resource

Tags from the Community

Close
Close


Annual Conference
September 29–October 2
Register Now!

Events for all Levels and Interests

Whether you're looking for a conference to attend face-to-face to connect with peers, or for an online event for team professional development, see what's upcoming.

Close

Digital Badges
Member recognition effort
Earn yours >

Career Center


Leadership and Management Programs

EDUCAUSE Institute
Project Management

 

 

Jump Start Your Career Growth

Explore EDUCAUSE professional development opportunities that match your career aspirations and desired level of time investment through our interactive online guide.

 

Close
EDUCAUSE organizes its efforts around three IT Focus Areas

 

 

Join These Programs If Your Focus Is

Close

Get on the Higher Ed IT Map

Employees of EDUCAUSE member institutions and organizations are invited to create individual profiles.
 

 

Close

2014 Strategic Priorities

  • Building the Profession
  • IT as a Game Changer
  • Foundations


Learn More >

Uncommon Thinking for the Common Good™

EDUCAUSE is the foremost community of higher education IT leaders and professionals.