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Implementing a Help Desk at a Small Liberal Arts College
Friday, January 1, 1993
Because financial resources for implementing a help desk at Kenyon College were very limited, every aspect of planning the service had to be considered from a strict cost-benefit standpoint. What resulted was a low-budget "home-grown" facility with a highly effective operation. This article relates the Kenyon experience, offering a practical model that others with limited resources might follow.