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Incident Management Capability Metrics

Wednesday, September 19, 2007


The CERT CSIRT Development Team has introduced a method to evaluate and improve an organization's capability for managing computer security incidents. This method uses a set of incident management best practices defined in a set of metrics called the Incident Management Capability Metrics. These metrics provide organizations a baseline against which they can benchmark their current incident management processes or services.

The metrics questions explore different aspects of incident management activities. These questions are grouped into four basic functional categories:

  • Protect
  • Detect
  • Respond
  • Sustain

The results from an evaluation using the metrics will help an organization determine the maturity of its incident management capability regardless of organization type or sector (commercial, academic, government, etc.).

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