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Integrating Technology Resources to Support the Academic Program

Monday, January 1, 2001

Abstract

This presentation discusses in depth how Drexel University used Remedy help desk software, Symposium call center software, facilities management application, Automated Call Distribution queues, wireless communication, as well as contract employees, well trained and supervised student employees. and job/group reengineering to "expand" support capacity and meet the increasing and demanding support needs on campus. Information and experience is relevant to both veteran technological schools as well as those just getting started.

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