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Iowa State University’s Business and Finance Division Project Evaluation and Implementation Methodology

Wednesday, June 15, 2005


As a complement to the ECAR research study called Good Enough! IT Investment and Business Process Performance in Higher Education, this case study examines the Iowa State University (ISU) formal program to facilitate business process innovation. The program is based on a goal of consistently promoting enhancements in process and customer service, and on implementing a sustainable method of cross-departmental business process reengineering, and this case study provides an illustration of ISU's practice in action with the successful redesign of the university's travel reimbursement process.

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Actually the Business and finance division is established to give assurance for their business requirements. Its work is to evaluate the project which are held by the university and to implement all the procedures and methods in the system. This division of Iowa State University’s has resulted good by the customer satisfaction surveys. So I would like to congratulate to the team which putting their hard efforts for such things.


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