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IT Outsourcing in Higher Education

Monday, August 19, 2002

Abstract

This study provides an analysis of IT outsourcing as it applies to colleges and universities. Based on an analysis of responses from nearly 300 colleges and universities and from a database of comparative trends and practices in the government and commercial sectors, this report provides institutional decision makers with an outlook for the development of IT outsourcing, including application services, over the next five years. This study provides empirical data regarding spending patterns, attitudes, performance benchmarks, and peer expectations.

Table of Contents
Entire Study IT Outsourcing in Higher Education
  Foreword
Ch. 1 Introduction
Ch. 2 Executive Summary
Ch. 3 Survey of IT Outsourcing
Ch. 4 Analysis of IT Outsourcing
Ch. 5 Higher Education IT Outsourcing Trends and Directions
Ch. 6 Lessons Learned
Case Studies
Shared IT Services at the Associated Colleges of Central Kansas
IT Outsourcing at the California State University
IT Outsourcing at the University of Alberta
Online Supporting Materials
Survey Instrument
Key Findings
Summary Market Forecast
Will Outsourcing Lead to the End of the Firm as We Know It?

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