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Knowledge Management, Information Systems, and Organizations

Tuesday, September 28, 2004

Abstract

This research bulletin demonstrates how knowledge management (KM), a human-centered approach to the integration of information systems within organizations, can be used to examine the overlapping and ongoing relationships among people, processes, and technology systems. KM enables institutions to gain a more comprehensive, integrative, and reflexive view of the impact of information technologies by understanding the cross-functional organizational obstacles regarding information use and access—ultimately leading to improved knowledge sharing and more effective decision making.

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