Leadership and Transformation in an Environment of Unpredictability

Abstract

Because the external environment in which organizations operate is changing unpredictably, traditional leadership approaches, regardless of how well executed, work poorly. Effective leadership is focused on finding the solutions for the future that reside collectively in the organization and enabling them to be implemented. This requires accountability at all levels and living with substantial ambiguity. As implemented in the University of Arizona's Center for Computing and Information Technology and the Faculty Development Program, this leadership approach has produced significant results. Without additional resources, CCIT expanded campus services 100-1000 percent, depending on the measure. The Faculty Development Program produced an alliance with Lucent Technologies, a major center, and special state funding of nearly $1 million.

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